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Privacy Policy

Your privacy is important to us and we are dedicated to protecting your personal data. This policy is designed to explain how we collect and use your personal information.

    Who are we?

    For the purposes of the GDPR (EU General Data Protection Regulation) and any other applicable data protection legislation in the UK, Jackpot Gaming Limited is the data controller of the personal data we collect from you on our site. Jackpot Gaming Limited is the operator of Jackpot.co.uk and we are registered and based in the United Kingdom.

    Please Contact Us if you have any concerns or questions about how we use your personal data, or about your privacy on our site.

    Links on our site may take you to other websites which are not covered under our privacy policy. Before you submit any personal data to external websites you should read their privacy policies. We have no control over external websites and we will not be liable for the content, function or policies of such websites.

    What personal data do we use?

    You do not have to provide personal data to us via this website under any law or contract. We only need you to provide personal data to us where it is necessary for a service that you request.

    Data that you give to us

    Whenever you contact us or we communicate with you, we may receive personal data about you. For example, we will receive information about you when you:

    • Contact us by email
    • Browse our website
    • Call, text, email or write to us
    • Subscribe to our mailing list

    The information we collect may include:

    • Personal details such as your full name, title, date of birth.
    • Contact details such as your email addresses and phone numbers
    • Data about your use of our website, including you preferences for marketing and any survey responses and feedback

    Data we collect when you visit our website

    We use cookies, and similar technologies such as tracking pixels and web beacons to collect data so that we can improve your experience on our website, distinguish you from other visitors and show you personalised adverts that are relevant to you.

    For more details about how we use cookies, please see our Cookies Policy.

    The data we collect when you’re browsing our website may include:

    • The pages you visit and the links that you click
    • Your general location and your IP address
    • Information about the browser and device you use to access our website
    • Unique identifiers (using cookies or your IP address)
    • Information about how you use our website, including when and for how long you visit, where you access our site from, the weblogs that we collect and other communication data

    We do not knowingly collect information about children and our website is not designed or intended to be used by children.

    Data we obtain from third parties

    We may collect personal data about you from other websites, services, third parties, and other sources, where you have given your consent. That information may include:

    • Data that you share online, on social media, or that is otherwise publicly available
    • Your preferences when it comes to marketing and advertising
    • Your browsing habits and interests (see our Cookies Policy)

    However, we may also need to obtain further information from third parties for the purposes specified in this policy.

    What do we do with your personal data?

    We understand how important your privacy is, and we take the rules around data protection seriously. Therefore, we have set out below the reasons why we use your personal data, and our legal basis for processing that information.

    Operating our website

    We need to use your personal data to operate our website and our services. This is necessary in order for us to:

    • Contact you and respond to any messages you send us
    • Inform you of important changes to our policies or our website
    • Troubleshoot problems, analyse statistics and conduct research and tests on our website, and keep our site, and your data, secure.

    Sending you information about other services and products you might like

    Where you tell us that you would like to receive marketing communications, we may get in touch with you by email, SMS or push notifications to your browser or device, to tell you about products or services that we think you may be interested in. To achieve this, we may use personal data about you to identify the products or services that relate to you.

    It is your choice if you wish to receive marketing communications or market research communications (or both) from us. Your choice will not affect your use of our website or the service that we offer to you (or that we may offer in the future).

    You can set your marketing preferences via the links in the emails that we send to you.

    Personalising adverts

    In order to keep our website up and running (and most importantly, free), we use advertising banners on our website and we work with a network of advertising partners to do so.

    We want to personalise your experience on our website by only showing you adverts that are relevant to you and your interests, which means that we need to use information about your browsing habits. We, and our network of advertising partners, use cookies and other similar technologies to build a profile of the sorts of websites that you visit, so that we can deliver similar adverts to you. This is not linked to your name or any other personal details, but we use a unique ID number given to your browser by each participating website.

    Personalised adverts aren’t everybody’s cup of tea. Therefore, when you first visit our site we will ask you to agree with the types of cookies we can use.

    However, some parts of our website may not function (or not function correctly) if you disable certain cookies. If you turn off targeting cookies you will still see adverts displayed on our website, but they will not be personalised to your interests.

    Our Cookies Policy contains further information about how we use cookies in our personalised adverts.

    Improving our business

    We want to improve our services and offer you the best experience on our website that we can. We may use personal data about you to figure out how we can improve what we do. We use your information in this context to:

    • Assess and enhance our services, and develop new services
    • Monitor and improve the performance of our systems, people and processes
    • Improve our website and make sure that content is delivered to you in the most efficient manner for your device
    • Analyse and understand the effectiveness of our online advertising, and to personalise adverts to your interests

    Verifying who you are

    In some cases, we might need to use your personal data where it is necessary for us to meet our own legal obligations, or to detect and prevent fraud, money-laundering and other crimes.

    Protecting your vital interests

    We might need to use your personal data where it is necessary to protect the interests of you or other individuals, such as in connection with criminal activity including fraud, piracy and identity theft.

    What’s our legal basis for using your information?

    Our legal basis for using the personal data set out above is that:

    • it is necessary for us to pursue our legitimate interests (or the legitimate interests of other parties) where those interests are not overridden by your fundamental rights and freedoms;
    • it is necessary for our compliance with a legal obligation; or
    • you have given us consent to use your personal data for the purposes specified above.

    The table below sets out the reasons why we use your personal data, and our legal basis for doing so.


    Pursue Legitimate InterestsComply With Legal ObligationsYour consent
    Operating and maintaining our websites and services

    Interacting with you and responding to any communications you send us, including posts you tag us in on social media

    Review and improving the performance of our systems, people and processes

    Repairing, changing and improving our website
    Telling you about important changes to our policies and our website
    Telling you about products or services which we think you might like

    Showing you personalised adverts on our website (including profiling)
    Sending you messages via push notifications to your device or browser

    Verifying who you are
    Responding to and dealing with complaints

    Detecting and preventing fraud, money-laundering and other crimes

    Making sure that the personal data we hold is accurate and up to date

    Protecting the interests of you and other individuals(e.g. in relation to fraud, piracy, identity theft and other crimes)

    Other uses of your personal data

    We collect personal data about you for the purposes specified above, and we will not use your information for any other purposes without first notifying you and explaining our legal basis for doing so.

    In some cases, we may use your personal data without your knowledge or consent, in accordance with this policy and where it is authorised or required by law.

    Do we share your personal data with anyone else?

    We share your data with our staff and our other websites

    We will share your personal data with our staff to help us run our website and offer our services to you. We may also share your personal data with the other websites that we operate.

    We share your data with some third parties

    We may share your personal information with certain third parties, such as:

    • Our website hosting provider and suppliers of related services, applications and infrastructure
    • Contact management systems for email communications, instant messages, push notifications, social media and SMS messages
    • Our advertising network, so that we can show you adverts tailored to your interests

    We share your information with entities based in the US only where they conform to the EU-US Privacy Shield framework, which requires companies to provide a similar level of protection to personal data as is available in the EU.

    In other exceptional circumstances, we may disclose your personal data to third parties if we believe that the disclosure is:

    • Required by law or a court order, or necessary in connection with judicial, legal or regulatory proceedings
    • Required in order to protect the safety of the public, or our employees or property
    • Required for the detection and prevention of crime, including sharing data with third parties for fraud prevention and credit risk reduction
    • Proportionate in connection with a merger, business or asset sale (in which case we may share your personal data with the prospective seller or buyer)

    How long do we retain personal data?

    We collect your personal data for the purposes specified in this policy and we will use your information only for as long as that purpose requires. If we provide a service to you, we will retain your personal data for at least as long as we provide that service to you.

    Where we use your personal data on the basis of your consent (for example, for marketing and advertising purposes), we may retain your information until you withdraw that consent.

    Otherwise, depending on the type of data we hold, we will retain it for period of time that we deem will be in your best interests.

    How do we keep your personal data secure?

    We will implement appropriate security measures to make sure your personal data is kept secure and confidential and used in accordance with this policy.

    Whilst we do our best to make sure that the data you provide via our website is transferred securely (you should always check the URL for “https” and look for the padlock symbol in your browser), information transmitted over the internet is not always completely secure and we can’t always guarantee the security of personal data transmitted to our site; when you transfer personal data to us you do so at your own risk. When we receive your personal data and store it on our systems, we have strict procedures and security features in place to avoid unauthorised access.

    Information you send to us via our website will be stored on secure, third party servers with Amazon Web Services and Google Cloud Platform in the US.

    What are your rights when we use your personal data?

    The right to be informed

    You have the right to obtain concise, transparent, intelligible and easily accessible information about how we use your personal data, and this policy is intended to provide you with that information. If you require any further information or have any questions, please Contact Us.

    The right to access your data

    You have the right to require us to provide you with a copy of any personal data that we hold about you (or to confirm that we do not hold any personal data about you). You also have the right to ask us to tell you:

    • Why we use your personal data
    • What types of personal data we hold about you
    • Who we share your personal data with
    • How long we intend to retain your personal data

    If you ask us to exercise this right, we will need to verify your identity before we send you any information. We will not charge you for exercising this right unless the request is particularly excessive, such as where you request several copies of the same information within a short period of time.

    The right to rectify your personal data

    If the information that we hold about you is inaccurate, or misleading because it is incomplete, you have the right to ask us to rectify it or to complete it by providing us with supplementary information. If you believe that the information we hold is inaccurate or incomplete, please Contact Us.

    The right to erasure (“the right to be forgotten”)

    You have the right to require us to delete the personal data that we hold about you in the following circumstances:

    • We no longer need your personal data for the purposes for which it was collected
    • You withdraw your consent for us to use your personal data (and we can’t rely on another legal basis)
    • You object to us using your personal data for our own legitimate interests, and we don’t have a compelling reason to keep using it
    • We have processed your personal data unlawfully
    • We are required by law to erase your personal data

    If you believe that any of these circumstances apply and you wish us to erase the personal data that we hold about you, please one of these situations applies to you, please Contact Us.

    The right to data portability

    You have the right to ask us to send you a copy of the personal data that we hold about you in a common, electronic file format – or to securely transfer that data directly to another IT service provider.

    Please Contact Us if you would like us to transfer your personal data either to you or another provider; we will not charge you for this service.

    The right to object to direct marketing

    You can object at any time to our use of your personal data for direct marketing purposes. If you don’t want to receive any marketing communications from us, or to change your marketing preferences, please Contact Us, and we will stop sending you marketing messages.

    The right to object to our use of your personal data for our legitimate interests

    As explained in this policy, we may use your personal data where it is necessary for our own legitimate interests. We always consider the impact that this has on your privacy and we aim to protect your personal data. If you don’t agree with our justification for using your personal data, you have the right to object. If we don’t have a compelling reason to continue using your personal data for these purposes, we will stop.

    If you wish to object to our use of your data for the purposes set out above, please Contact Us.

    The right to restriction of processing

    You have the right to require us to stop using your personal data for any of the purposes set out in this policy, but to retain a copy of it (such as where you ask us to add you to our “no contact” list for marketing). You can tell us to do this in the following situations:

    • You have told us that the personal data that we hold about you is inaccurate, and we haven’t yet been able to determine its accuracy or correct it
    • We are considering an objection that you have raised regarding our use of your personal data for our own legitimate interests
    • We have used your personal data unlawfully, but you don’t want us to delete it altogether
    • We no longer require your personal data for the purposes set out in this policy, but you want us to keep hold of it so that you can use it in connection with a legal claim

    If you wish to exercise this right and believe that any of the situations above apply, please Contact Us.

    Your rights in relation to automated decision-making and profiling

    We, and the partners in our advertising network, use automated decision-making when we display personalised adverts for you on our website. In order to do this, we use a method called “profiling”, which means that we build a profile of you and your browsing habits when you visit other websites that which participate in our advertising network. Your name and other personal details are not linked to this profile, but we use a unique ID that each website in the network will give to your browser.

    You have the right not to be subject to decisions based on automated decision-making which produce legal effects for you or which significantly affect you.

    If you have any questions or concerns about this right or how we use your information for personalised advertising, please Contact Us.

    Changes to our Privacy Policy

    If we make any changes to this policy in the future, we will update this page and we may notify you by email. If we use your personal data for purposes that are incompatible with those set out above, we will update this policy, so please check this page frequently to ensure that you have the most up to date information.

    This version of our privacy policy was updated on 17th July 2018. If you would like to see previous versions of our privacy policy, please Contact Us.

    How to reach us

    We are based at Jackpot Gaming Limited (company number 05246446) 30 City Road, London, United Kingdom, EC1Y 2AB.

    Complaints

    We hope that you don’t have any complaints about how we use your personal data on our website. However, if you do, we would like you to Contact Us first so that we can try to resolve the issue.

    If we’re not able to resolve your complaint, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the supervisory authority that regulates the protection of personal data in the UK. If you wish to lodge a complaint with the ICO you can visit their website.

    Contact Us

    Email: contact@jackpot.co.uk