The Gambling Commission is investigating a claim that the online casino company LeoVegas may have accepted £20,000 from a problem gambler after bombarding him with emails encouraging him to keep betting.
In the UK there are strict guidelines on problem gamblers, including strict self-exclusion regulations that force online casinos to assist and aid problem gamblers to stay away from betting.
However, this recovering addict who had even stolen money from his mother was allegedly targeted by LeoVegas when the brand’s sister companies including Pink Casino and Castle Jackpot continued to send him marketing emails, despite his self exclusion.
The recovering addict who is still receiving treatment for gambling addiction had his account locked by LeoVegas almost a year ago after an employee flagged up concerning communication during a live webchat.
However, despite LeoVegas acting responsibly in the first instance, after the suspension, sister companies in the LeoVegas group continued to send him marketing emails. These emails would be sent as often as four times in a day offering him free spins and bonuses to start playing again.
In January 2019 the gambler set up a new account with 21.co.uk, another casino that is part of the LeoVegas group. He used the same name and email address as the one blocked with LeoVegas but used someone else’s debit card. The man then proceeded to gamble away around £20,000 before he was asked to verify his account. Upon realising he was using someone else’s card, they eventually blocked his account.
Even then the sister companies in the Leo Gaming group continued to send emails offering free spins and cashback offers, leading to this investigation by the Gambling Commission.