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Casino.com Hit With €450,000 Regulatory Fine


14 Apr 2019

It was only last week that we covered the story of Casumo being fined by the Dutch gaming authority, Kansspelautoriteit (KSA). This week it was the turn of Casino.com.

This is not the first time that Casino.com have been in trouble with KSA, they had been sanctioned previously back in 2013.

There are various components to the €450,000 fine levied against Onsiac Ltd, the company who own Casino.com.

The first €200,000 was imposed because the company were offering online games of change to customers in the Netherlands. This is only allowed if a  permit to do so had been granted. For Casino.com, it had not because the current Betting and Gaming Acts does not offer it.

The second €200,000 was given because of the previous infraction in 2013. The fine was double because Casino.com is a repeat offender.

Administration Fees Cost Casino.com €50,000

The final €50,000 of the fine was slapped on the Casino.com operators because they charge their player unreasonable administrative costs.

If a player is inactive for 180 days there is a monthly charge of 5% as an administration fee. The minimum is €15 and the maximum was €500! Players were warned just once, 30 days before the first fee was added to their account.

This continued at Casino.com as long as the player had money in their account and the KSA felt that this was an unreasonable disadvantage to the players.

At this point in time, Casino.com is unavailable to Dutch players.

Onsiac Ltd Want To Fight

It has been reported by some sources that Onsiac Ltd want to fight the KSA over the fine but historically, at least in the last case back in 2013, when they tried to do so, they lost.

This would suggest that trying to overturn the fine would likely have heavier financial implications for the company.