Where It All Began
Rizk entered the market back in 2015 with a well-known motto: “No Rizk, No Reward”. To help players strike the right balance between the two, Captain Rizk greets them when they walk through the casino’s doors. The Captain is a superhero character who looks like he has just walked off the set of Disney/Pixar’s The Incredibles, and he continues to lend a helping hand as players navigate the site.
Rizk leverages the superhero theme to immerse players in a unique and thrilling casino environment. The site uses bold colours – red, yellow, black and white – as well as illustrations and animations to bring the experience to life. The lobby is dominated by various video sequences that showcase the games, tournaments and rewards available to players.
The casino uses a similar blueprint to Dunder and Kaboo, so it is no surprise that it is run by the same parent company – the Gaming Innovation Group (GIG). Rizk is operated by, and uses the licence belonging to, GIG’s MT SecureTrade Limited subsidiary, which is licensed by the Malta Gambling Authority and the Great Britain Gambling Commission.
By following the Dunder, Kaboo, and Thrills roadmap, Rizk embraces the same ethos towards transparency, responsible gambling, ease of use and delivering a top-notch player experience. The operator says it’s at the “forefront of innovative, simple and fair” online gambling, and that it has “worked tirelessly to create an intelligent, user-driven interface” that ensures players enjoy an experience like no other.
These are big claims for a brand that is going up against established power houses like Party Casino, William Hill Casino, and Paddy Power Casino, but the operator is certainly not all talk and no action. Despite only being live for a few years, it has already received a string of award nominations, including Socially Responsible Operator of the Year at the 2016 EGR Awards.
Rizk is one of the new breed of “lifestyle casinos” – sites that leverage a theme or character to offer players a more immersive and engaging experience while spinning the reels. And with Captain Rizk at the helm – as well as a solid portfolio of games, innovative rewards system, tournaments, and seamless customer support – the operator is in the driving seat to take over the online casino world.
What’s on Offer
Captain Rizk is a facilitator of fun, and he has arranged a portfolio of more than 480 games from all the big-name suppliers. This includes Microgaming, NetEnt, NYX Gaming, and Evolution Gaming, as well as rising stars like Yggdrasil Gaming, Red Tiger Gaming, and Big Time Gaming. It’s an eclectic mix that delivers variety, quality and fun by the bucket load.
The collection covers slots, table games, classic slots, video poker and live dealer. Blockbuster hits include Gonzo’s Quest, Immortal Romance, Vikings Go Berzerk, Bonanza, and Thunderstruck II. This is complemented by a suite of branded games such as Game of Thrones, Jurassic Park, and Psycho, as well as hero slots Justice League, Superman, and The Flash.
For those drawn to games offering life-changing prize pools, Rizk has 18 jackpot slots on which you can try your luck. The big hitters are present – Mega Moolah, Mega Fortune, Divine Fortune, and Hall of Gods, as well as the likes of Cleopatra, King Cashalot, and Holmes and the Stolen Stones. At the time of review, Hall of Gods had the largest jackpot at £4.9 million.
There is a solid collection of classic slots for those who like to try their luck on more traditional three-reel games. There are 30 games in total (some five-reel) with player favourites Ivanhoe, Jokerizer, and Jackpot Jester 50,000 among those stocked. There is also a networked progressive jackpot classic slot, Tunzamuni, whose prize pot was around £100,000 while we were reviewing.
When it comes to table games, Rizk lacks firepower. There are just 11 games offered across roulette, blackjack, poker, and super wheel. That said, its video poker proposition is a little more substantial, with 11 titles including Jacks or Better, Deuces Wild, and Joker Poker. When combined, there is a nice mix of games for those who like to break up their slots play.
Live dealer is key to any modern-day online casino offering, and Rizk has a comprehensive portfolio of games from both Evolution Gaming and NetEnt. Both suppliers’ full lobbies are available, giving players access to all the staples – blackjack, roulette, poker, baccarat, and live money wheel. Variants include Speed and Double Ball Roulette, as well as VIP tables.
With so many games available, it would be easy for players to get lost while navigating the lobby. But Rizk has devised a clear and simple categorisation system, which players can adjust to suit their preferences. Titles can be listed by: A-Z, Provider, Jackpot, Live Casino, or Race Games. They can also be arranged via category, which covers tabs like Halloween, Rising Stars, Best for British.
This system allows players to discover new games based on their likes and preferences; some of the other lifestyle casinos do not offer such comprehensive categorisation, which means players can’t take full advantage of all the titles on offer. Rizk also allows players to search for games based on their name or keywords, which bring up relevant titles.
Time to Mobilise
Captain Rizk is there for his players whether on desktop or mobile. On the latter, the casino can be accessed via both native application (iOS and Android) and in-browser. This means it can be played on almost any smartphone or tablet device, regardless of operating system. Rizk mobile also benefits from the same design, layout and style as desktop, which works well on the reduced-screen real estate.
The operator’s mobile game portfolio is a little less powerful than on desktop, but it still flexes its muscles with more than 350 games offered across slots, table, jackpot, classics and live casino. In addition, the same features and tools are present, including Rewards, Rizk Race, and Rizk Insider. These are accessed via a sub-menu, where the player account section can also be found.
Players can deposit and withdraw via the same methods as on desktop, with the addition of Trustly. Live chat customer support is also available, as is the option to set limits on deposits, losses and session times. Rizk can be accessed in both portrait and landscape mode, and some games offer the option to swap from right-handed to left-handed play.
Gameplay is smooth and seamless, whether on native app or in-browser. We played on both, and there was very little difference between the two. If anything, native application runs a little faster (which is to be expected) and offers a slightly superior overall experience. That said, players on in-browser will not be disappointed and still have access to the exact same number of games.
The Wheel of Rizk
The Captain likes to reward his players for their loyalty, and so he has devised a unique scheme where they earn points to clear levels and activate a spin on the Wheel of Rizk. Progress is tracked on the Power Bar, which is found on the left-hand side of the game lobby. When the Power Bar is full, players level up and a spin on the Wheel of Rizk is unlocked.
Prizes up for grabs include cash, jackpots, double-speed chips (the Power Bar fills up at twice the speed), free spins, super spins and mega spins. Every time players level up, they receive a spin on the Extra Wheel, and for every tenth level cleared the Super Wheel of Rizk is activated – here, rewards are worth double those found on the standard wheel.
It is worth noting that all prizes come with no wagering requirements. This no-nonsense approach was originally championed by PlayOJO, and it is gaining traction among other operators. In short, it means players have full control over their winnings, which is not the case with other operators; Party Casino offers cashback, for example, but it can only be withdrawn after a certain amount has been accumulated.
Race to the Line
Taking a risk is all about excitement, and the operator shifts this up a gear via its Rizk Race tournaments. They start every 30 minutes throughout the course of the day, and run 24 hours a day, seven days a week. They are free to join and offer several wager-requirement-free prizes. The name of the game is to accumulate the most points within a set time limit and on certain games.
Points are accumulated as follows:
Players then rank on a leader board based on the number of points they have accumulated. There are two main Rizk Races each day; one starts at 18:00 and offers up a 1st place prize of £500, the other starts at 20:00 and offers up the grand prize of £1,000. They run for 55 minutes each, and on one specific game. These are the most popular races, so remember to opt in of you want to take part.
More Bang for Your Buck:
Captain Rizk likes to welcome players with a solid shake of the hand and a generous bonus package. Players receive 100% up £100 plus 50 free spins, which are distributed in blocks of ten over five days on the following games: Aloha – Cluster Pays, Spinions, Starburst, Goldlab, and Warlords – Crystals of Power. First-time depositors also earn a spin on the Wheel of Rizk.
The deposit bonus comes with fairly high wagering requirements for a casino that says it takes a fair and honest approach. It is set at 40x deposit + bonus, although the free spins have no requirements. It is also worth noting that the welcome bonus is not available to players depositing via Skrill or Neteller. Minimum deposits are £10, and maximum bets are set at £5.
Additional rewards and promotions are offered from time to time, but the main incentive is the Wheel of Rizk and the prizes offered via Rizk Races. All told, players get a lot of bang for their buck at Rizk, with significant value added via its innovative rewards system and tournaments.
It’s All About the Money
When it comes to deposits and withdrawals, Rizk has a good selection of methods. All the main options are available – including Visa, MasterCard, Neteller, Skrill, and paysafecard – with the addition of bank transfers for withdrawals. The issue, however, is that Rizk charges deposit and withdrawal fees on most of its payments methods.
The fees are as follows:
These fees fly in the face of Rizk’s claim to be open, honest and fair with its players. Jackpot.co.uk is very much against operators charging players to deposit into and withdraw money from their sites, and for us this is a big mark against the brand. It won’t stop players signing up to the site – and the operator knows this – but Rizk should look to remove these fees with immediate effect.
That said, the operator does offer some innovative payments features. The most impressive is Withdraw Lock. This stops players being able to access and cancel their withdrawal cash while the payment is being processed.
As required by the Gambling Commission, Rizk segregates player funds from its own operational bank accounts. In addition, all payments are secured with Payment Card Industry Data Security Standard (PCI DSS) security protocols. Rizk says this makes its security measures “Fort Knox-esque”, and while that may be a slight exaggeration, your funds are certainly secure.
Rizk is all about having fun, and the operator has gone to substantial lengths to ensure it players are healthy and happy. At sign-up, they have the option to set reality checks at intervals of 15, 30 and 60 minutes. These can be updated via the player account, where it is also possible to set limits on deposits and losses as well as cooling-off periods and self-exclusion.
There is a dedicated responsible gambling page where players can learn more about the tools available to them, and how to stay in control of their play. There is a simple guide to playing responsibly, and contact details for gambling charities such as GamCare, Gambling Therapy, and Gamblers Anonymous. Links to monitoring and website blocking software are also available.
In terms of security, Rizk deploys a state-of-the-art SSL encryption to ensure all player data and financial tractions remain protected. It means they are not at risk of hacking or fraud. The operator says it will not share your personal information with “nefarious third-parties,” but that doesn’t mean to say it won’t be passed on to those who it deems to be reputable.
As required by the Gambling Commission, Rizk has also appointed an Alternative Dispute Resolution (ADR) body – Independent Betting Adjudication Service (IBAS). Players who wish to log a complaint against Rizk must do so first with customer support, who will conduct their own internal investigation, reach an outcome, and propose a resolution.
If the player is not happy with the resolution they can take it to IBAS. The ADR will conduct its independent third-party inquiry, reach its own conclusion and propose a resolution. This is usually final, but if the player still believes their complaint has not been resolved, they can take the matter to court. It must be remembered, however, that court cases are often expensive and can take a lot of time.
Rizk has a team of customer support agents (Rizkateers, it likes to call them) who can be contacted via email and live chat, but not telephone. Live chat is quick and efficient, and is also available on mobile. The agents we spoke to were friendly and professional, and were able to quickly resolve our enquiry, which was the wagering requirements on the deposit bonus.
The addition of telephone support would be welcomed, particularly for those whose issues require human interaction. It is not a major mark against Rizk, but means it is more “silver service” than “gold star” customer support. The lack of telephone support aside, it is a robust offering that players can rely on to resolve any issues or complaints they may have. In short, Captain Rizk should be proud of his Rizkateers.
Rizk strikes the right balance between risk and reward. In fact, those walking through its doors are in line for more of the latter. The operator has successfully leveraged the superhero theme, with players immersed in the bold and vibrant world of Captain Rizk. The branding and colour scheme work well, and make Rizk stand out from the crowd even before you see its impressive cape flapping in the breeze.
Its claims about being open, honest and fair with players holds true. While its welcome bonus comes with high wagering requirements, and it charges fees on most withdrawals and deposits, prizes earned on the Wheel of Rizk and via its Rizk Races do not carry any requirements. Overall, the operator has created a transparent and friendly environment in which players can spin the reels on their favourite games.
When it comes to game choice, there is plenty on offer. Rizk has teamed up with most of the major suppliers to deliver more than 480 slots, table and live dealer titles to its players. All the big hitters are there – Gonzo’s Quest, Immortal Romance, Thunderstruck – as well as rising stars such as Danger High Voltage and Arcade Bomb. It is a compelling portfolio that packs a punch.
The inclusion of a level-up rewards scheme and innovative Wheel of Rizk incentivises players to remain loyal to the brand. They also add additional excitement, which is further boosted by its Rizk Race tournaments that run 24 hours a day, seven days a week. These features run seamless across desktop and mobile, with the latter accessible via in-browser and native and with 350+ games on offer.
There is room for improvement, of course – the operator needs to remove all deposit and withdrawal fees if it is to really deliver on its player-first ethos, and the addition of telephone customer support would also be welcome. But, taking these points out of the equation, Rizk is one of the most exciting and engaging online casinos available to UK players.
The only thing left to say is: Captain Rizk, we salute you.