PartyCasino is an online casino power player. It may not offer the largest selection of games on the market, but it has built a formidable reputation for being a safe and secure environment in which to play slots, table, instant win and live dealer games, with robust player protections and five-star customer service.
The site first went live back in 1997 under the Star Luck Casino brand, and went on to be a huge success. It led to the birth of PartyPoker in 2001 and PartyBingo in 2003, which were all operated by PartyGaming. In 2006, Star Luck Casino was renamed PartyCasino to bring the operator’s trio of products under the same banner.
PartyGaming then merged with bwin Interactive Entertainment in 2011 to create bwin.party, which at the time was the world’s largest publicly listed online gambling company. In 2015, GVC Holdings acquired bwin.party for a total sum of £1.1bn, and is the current owner/operator of PartyCasino.
The brand falls under its ElectraWorks Limited subsidiary, which holds licences with the Gambling Commission and the Gibraltar Gambling Commissioner. ElectraWorks uses these licences to also operate its PartyPoker.com, bwin.com and gamebookers.com sites among others.
Post-acquisition, GVC has overhauled PartyCasino. With the help of Leeds-based advertising agency, Home, it has morphed from being cartoonish to stylish. This includes a simplified new logo and a more seamless user experience, from accessing player accounts to finding games.
The redesign marks a change in voice, too. PartyCasino has adopted the same tone as lifestyle brands Dunder, PlayOJO, and Thrills, and claims to give players “the full picture, no spin and sales talk”. It makes for a compelling proposition – established operator, modern offering – and one that thrusts PartyCasino into the top tier.
In short, PartyCasino has grown up following its GVC takeover, and is now very much at the top of its game, making it appealing to a new wave of players.
The PartyCasino game lobby is bright and bold; set against a deep purple background, it is packed full of slots, table, instant win, and live dealer games with each title illustrated by an image/logo. The operator has taken a quality over quantity approach to its portfolio, stocking around 600 games at any one time.
New games are added, and old ones taken away, on a constant basis – but player favourites from top suppliers such as Microgaming, Scientific Games, Yggdrasil, and NetEnt are always available, with titles like Immortal Romance, Cleopatra, Jungle Books, Jack and the Beanstalk, and Gonzo’s Quest all ready to be played.
There is a nice mix of original and branded games, too, with slots falling under the latter category including Jurassic Park, Guns N Roses, Ted, Creature from the Black Lagoon, Top Cat, Worms Reloaded, and The Naked Gun. Superhero slots such as Superman 2016 and Batman 2016 are also available.
There are jackpot games aplenty – some networked –, with more than 40 in total. Mega Moolah (Microgaming) and Mega Fortune (NetEnt) are noticeably absent, but other jackpot slots include Melon Madness Deluxe, The Pig Wizard, and Loot’en Khamun.
PartyCasino’s table games offering is substantial. It has separate tabs for blackjack, roulette, video poker and table games, with 38 titles in total. Variants include Perfect Pairs and Vegas Downtown Blackjack, and European and American Roulette. Baccarat and craps are also available.
The operator’s live dealer games are powered by Evolution Gaming. All the staples are there – blackjack, roulette, baccarat, poker, as well as the supplier’s innovative new live money-wheel game, Dream Catcher. There are some nice variants, too, including Speed Ball Roulette and Blackjack Party.
A great addition to the PartyCasino is instant-win games. This includes a suite of popular titles from IWG, including Cash Buster, and Cash Buster Towers. Others in the category include Boss the Lotto, Moji Money, Trail Blazer, Formula Won, and Balls of Fire. It adds a little variety for those looking to switch things up.
All things considered, it is a very solid game offering. Players can mix and match slots play with table games, video poker, live dealer, and even instant win, which sets PartyCasino aside from its rivals. Its lobby is easy to explore, too, so players can find their favourite games, as well as discovering new titles.
Party on the Go
When it comes to mobile, PartyCasino has all the bases covered. It is available in-browser – Google, Safari, Windows Explorer, Firefox – as well as to download as a native application (iOS and Android). This means it is compatible with almost any smartphone and tablet device.
The native application is fast and seamless, and benefits from the same colour scheme, graphics and layout as the desktop site. The lobby is easy to navigate, with game category tabs running across the top of the page. It works in both portrait and landscape modes, but games must be played in the latter.
Player accounts and additional services – contact us, cashier, promotions, etc. – are accessed via a separate Menu button at the top of the page. Once tapped, the options slide out into the middle of the screen. Again, it is easy for players to get to where they want to be.
The native application also allows for TouchID log-in, however, live chat is not available, which is a bit of a disappointment. When it comes to the number of games available, PartyCasino offers a slimmed-down version of its desktop portfolio, with around 350 slots on offer, with 30+ table games up for grabs, too.
The in-browser experience is equally impressive. Unlike the native application, most games can be played in both landscape and portrait mode, and players are advised as to which browser the game they are playing has been optimised. They can either switch browsers, or continue playing with no noticeable difference in quality.
Across both in-browser and native, players can access live dealer, instant win and jackpot games. For those who like to extend their desktop play to while they are on the move, the experience – and certainly the variety of games offered – is virtually the same regardless of channel.
Player account details are also remembered across all devices, so it’s easy to deposit and withdraw, and to access your favourite games quickly. All told, PartyCasino’s mobile offering is compelling and one of the most comprehensive and polished propositions available to UK players.
PartyCasino offers an invite-only VIP scheme to its players. The operator says the criteria for joining its exclusive club is not just based on amounts wagered and points earned, but other undisclosed factors are considered, too. Those who hit the mark will be contacted directly by its VIP team.
Players who reach VIP status will benefit from personal account managers, dedicated 24/7 support, a tailored cashier service, personalised bonuses, gifts and rewards, and invites to exclusive events. In the past, this has included all-expenses-paid trips to Las Vegas, and best-in-stadium seats at the UEFA Champions League.
The operator also offers a cashback scheme to all players. You must opt in, but once you have you receive cashback on all wagers, win or lose. The amount earned varies depending on the game being played – jackpot slots 0.50%, regular slots/instant win 0.25%, roulette 0.10% and blackjack, poker, and table games 0.05%.
The amount generated in cashback appears under a tab at the top of the game lobby, so players can see how much they have earned. The only caveat is that players must earn over $1 in cashback in their local currency prior to being able to withdraw it into their wagering account.
This is a little cloak and dagger, especially when other operators such as PlayOJO offer a very similar scheme to their players, but allow them to withdraw it at any time into their wagering account. Here at Jackpot.co.uk, we believe players should have complete control over their cashback, and be able to withdraw it whenever they wish.
For the Player
In addition to its cashback scheme, PartyCasino offers players a decent selection of bonuses and promotions, most of which are tailored to their preferences and levels of play. Its standard welcome bonus is generous – 100% up to £500 plus 20 free spins on Melon Madness Deluxe.
Players have 30 days to wager their deposit and bonus amount 35 times and three days to wager their free spins winnings by 10 times. Bonus winnings will be removed if these stipulations are not met. PartyCasino’s wagering requirements are high, but the offer itself is attractive to new players.
Additional bonuses and promotions are personalised for each player; we were offered Grand Giveaway – first time depositors receive 5 tickets into the £1,000 prize draw for every £20 they deposit first time round, then two additional tickets for every subsequent £20 deposit.
Players can access their rewards via their account. There are three tabs – My Promotions, My Bonuses and My Free Spins. Under each, they will find the latest offers available to them, the terms and conditions attached to each offer, and how long they are valid for.
The one thing lacking, however, is a metre or progress bar showing players how far through the wagering requirement they are. It is something PlayOJO offers, and is a very useful tool for keeping tabs on how much more they must bet to clear the requirement, and how long they have to do it.
PartyCasino offers a wide range of depositing and withdrawing methods. Players can load their accounts instantly at sign-up, but must submit identification, and have it verified, prior to being able to withdraw. This can be done easily via a smart drag-and-drop feature in the player account area.
It is worth noting that players who fail to upload their ID documents, and have them verified, within three days of first opening their account will have their account suspended. PartyCasino reminds players they must do this via their account inboxes when they log in for the first time, and again the following day.
Until player IDs are verified, there is a £2,000 maximum deposit limit put in place. Once a player has passed ID checking protocols, the following minimum and maximum daily deposits apply:
PartyCasino is among the band of operators that do not charge players for making deposits and withdrawals, which adds points in their favour. A deduction is made, however, for withdrawals taking up to three days to pass through their internal checking processes, although they often occur much faster.
The operator keeps player funds in bank accounts that are separate from its own company accounts. This is a requirement of the Gambling Commission, and PartyCasino’s measures are compliant with the regulator’s “basic” rules for player fund segregation. This means they are not protected in the event of insolvency.
PartyCasino has built a formidable reputation as a safe and secure online casino, and one that cares about its players’ wellbeing. At sign-up, players are given the option to set weekly, daily and monthly deposit limits, as well as limits on the amount of time they play before receiving a reality check.
The operator has a dedicated page for responsible gambling, which advises players on how to stay in control, and what to do if they think they are developing a problem. The operator’s “cooperation and research partner”, Division on Addictions, has also created a self-help toolkit, which players can access via a link.
The link is meant to direct players to a separate page, but when we tried to click through, we were told we did not have the necessary authorisation. It is something PartyCasino needs to fix. A self-exclusion tool is also available, as well as links to blocking software such as Cybersitter and Cybercontrol.
PartyCasino works with several responsible gambling bodies and charities, including GamCare and GamblingTherapy. It also has its own dedicated responsible gambling team that players can contact to discuss any issues they may have. All things considered, it is a comprehensive and effective way of looking after players.
When it comes to security, PartyCasino uses a 128-bit SSL encryption. This means all player data and financial transactions are shielded from fraud and the risk of being hacked. Its random number generator has been independently tested by eCOGRA, while its game RTPs are tested monthly by iTechLabs.
As required by the UK Gambling Commission, PartyCasino has appointed an Alternative Dispute Resolution (ADR) body – eCOGRA. Players who have a complaint must first log it with customer support, who will investigate the matter based on their own complaints procedure.
They will reach an outcome, and hopefully resolve the player’s issue. However, if the player is still not satisfied with the outcome, they can log their complaint with eCOGRA. The ADR will conduct its own inquiry – which may take several weeks – and come to its own resolution.
This is usually final, but if players still feel the matter has not been resolved they have the option to take it to court. In addition, players can also make a complaint to the Gibraltar Gambling Commissioner, but not the Gambling Commission, unless they wish to report a serious matter such as underage gambling or fraud.
A Helping Hand
PartyCasino has customer support nailed. Well, pretty much nailed. It communicates with its players via email, live chat and telephone, 24 hours a day, seven days a week. The live chat function is quick to load, with next to no waiting time to speak to an agent.
The agents we spoke to were friendly and professional, and answered our queries every time. We also reached out via email, and received a response within a matter of hours. PartyCasino also provides players with toll-free numbers for the country they are in, which is a nice touch.
The only snag is that live chat is not available on mobile, which is a shame as other operators do offer this. If and when PartyCasino gets around to implementing this feature, its customer support will undoubtedly be worthy of a gold star.
PartyCasino has a fresh new look and confident attitude to go with it. It now offers players a smart and sophisticated environment in which to play, and a substantial portfolio of games to choose from. The addition of instant win games adds kudos, and its live casino offering is as good as its rivals.
Players are rewarded on every wager – win or lose – via its cashback system, although limits placed on when these funds can be withdrawn into wagering accounts should be removed. Its invite-only VIP scheme does little to appeal to more casual players, too.
That said, bonuses and promotions are tailored to suit each player, which adds genuine value to their experience. Treating players as individuals is a nice touch, and extends to the games PartyCasino recommends based on their recent playing history. This allows players to discover new titles based on their likes and dislikes.
PartyCasino will certainly appeal to the mobile player; the site can be accessed via browser as well as native application. Its mobile games portfolio is substantial, too, with more than 300 slots available as well as table games, video poker, live dealer and instant win.
PartyCasino has really found its stride under GVC ownership, and is one of the most recognisable brands, and established operators, in the online casino sector. Players who walk through its digital doors do so in the knowledge they are wagering in a safe and secure environment, but also one that is fun and friendly.