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Mr Green Casino Review

tom
Author:

tom

Published:

16 Jul 2018

Verified:

17 Nov 2018

Rating:

3.5

"Mr Green prides itself on putting players first and although there are a few glitches with the website, the highly regarded customer service might be enough reason to put your trust in this online casino anyway."

Mr Green Casino Specs

Available at Mr Green Casino Certified Game Payouts eCOGRA Randomness Certifications
Casino
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All Games
97.00%
Blackjack
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Live Dealer
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Roulette Games
97.00%
Roulette
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Instant Win
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Video Poker
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Bingo
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Lottery
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Sportsbook
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Poker
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Financial
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At A Glance

  • Games from multiple different developers.
  • Good and varied Live Casino option.
  • Always growing - bingo is a more recent addition.
  • Could use more RNG table games.
  • Highly rated for customer service.
The Good

Welcoming site, good promotions and slots tournaments.

The Bad

Glitches sometimes when loading, could add RNG craps/baccarat.

Ratings

Awards

4.5

Game Variety

3.5

Game Quality

4.0

Promotions

4.5

Loyalty Programme

3.0

Withdrawal Speed

3.5

Responsible Gambling

2.5

Overall

3.5

    Strength in Sponsorship

    Mr Green is Swedish-owned and licensed in Malta for remote gaming, although since 2015, it has also held a UK Gambling Commission licence to allow it to serve British customers.

    The brand identity is stronger than most online casinos, with a very clear idea of who Mr Green is as a character – a kind of cross between James Bond and the bartender at your local pub, friendly and welcoming, and on the player’s side when it comes to sharing tips and strategies.

    It’s also a brand you may have seen in TV adverts and several sponsorship deals over the years – in 2014, Mr Green became sponsors of the Irish football team Bohemian FC, and this was followed by deals with Celtic FC in Scotland and as the official betting partner of Wigan Athletic FC in England. You may also have seen Mr Green’s sponsorship idents on ITV4, the Freeview channel Front Runner, the 2017 International Gaming Awards, and the 2017 PDC Darts Championship Finals.


    A wide range of software suppliers

    The full line-up of games on Mr Green includes at least a couple from a long list of different software studios and suppliers, with a larger number from the main developers like NetEnt, NextGen, Microgaming and IGT. The result is a selection you’re unlikely to find at any one other online casino, and it’s always nice to see a commitment to offering something unique.

    Despite this, though, there are still some gaps in the choice at Mr Green – for instance, the more minor table games like craps and baccarat just don’t seem to exist here in RNG form. There are options in the Live Casino, but if you want to just log on and play some instant craps without interacting with a live dealer, you’re out of luck. This isn’t helped by a fairly limited choice of menu tabs, which can make you think you’re just not looking in the right place for those niche titles, when in fact they’re not there at all.

    If you’re here for the usual suspects of slots, roulette and blackjack though, it’s a casino that really throws the focus on those, so some people are likely to consider that a bonus and not a setback.


    Mobile is not all about the app

    The Mr Green casino app is available on both iOS and Android phones, so if you want direct access to your account and to the site’s games from your phone’s home screen, this is your place to start.

    But you don’t have to install the app – visit the Mr Green website in your mobile browser and it will prompt you to download the app to your phone, but you can cancel that option and play many of the games in the browser, including the option to play for free without even logging in.

    If you’re on the move and feel like practising strategy without risking any money, for example, this is a great option, and it means you can still play the same titles that you would when wagering real cash.


    Instant play on phone and desktop

    As you might imagine, this instant-play option on mobile extends to desktop too, and again, many of the games are available to play for free. You’ll need a funded account to play Live Casino games, but this is standard across most online casinos, and there’s plenty else to occupy your time if you’re just looking to kill a few minutes or even hours.

    Although there are mobile apps to download and install on to your smartphone, there doesn’t appear to be an equivalent for desktop, so if you’re of the old-school generation of gamers who remember installing desktop casino clients, be aware that you won’t have that option at Mr Green, but with big-name developers behind the majority of the titles, you also shouldn’t have a problem playing instantly from your browser.


    Putting the spotlight on slots

    As mentioned already, there are not as many different types of game at Mr Green as there are at most other online casino; there’s no category for scratch cards or instant wins, and minor table games like baccarat and craps seem to be absent, too. This puts the major categories in the spotlight, though, and there’s a strong selection of slots, including some less common titles from smaller developer studios.

    There are menu tabs for new games, video slots titles, progressive jackpots and top-rated games, and, again, it’s worth noting that you can play most RNG games across the site for free without even logging into a member account. It’s really good to see an online casino put fun before profit in this way, and it’s beneficial even if you do play for real money, as it means you can try a few free spins on each new title to get your head around the gameplay, before you stake any money.


    Plenty of progressive jackpot slots

    The Jackpots tab gives you a choice of over 20 titles with progressive jackpots attached. Most of these are slots, but there are progressives on Caribbean Stud and Texas Hold’em Bonus Poker too, if you prefer the card games.

    Within the list of jackpot slots, there are big-name options, including Mega Moolah, Genie Jackpots, and the MegaJackpots slots Siberian Storm, Cleopatra, and Wolf Run.

    The menu screen would benefit from a preview of how much is in the pot for each game, and perhaps a way to sort the list according to jackpot size or time since its last payout, but at least it’s good to have them all collected in one place, making it easier to click through the list and find a jackpot that looks about ready to burst.


    A reasonable range of roulette

    As another of the major casino games in focus at Mr Green, roulette is also in strong supply, this time with 13 variations to choose from, and that’s not including the Live Casino roulette tables. There are European and American rules, Multiplayer and Double Ball Roulette, and even Super Monopoly Roulette Hot Properties, inspired by the board game.

    Again, you can play for free – click once on the game’s icon on the menu screen, and then choose to either log in to your funded account to play for money or just click the option to play for fun.

    Look out for titles like IGT’s Triple Bonus Spin Roulette, which can lead to big payouts if you’re lucky enough to hit the Bonus space on the wheel and trigger the triple-wheel-feature round.


    An abundance of blackjack

    As the other card game to find favour with Mr Green, blackjack is equally well represented, again with a selection of 13 RNG titles plus the Live Dealer rooms, depending on how many are open at any one time.

    Many of the titles here are from Felt, which was established in 2013, and you might not have seen their games elsewhere. Unfortunately, this is where we hit one of several major glitches on Mr Green, as none of the Felt games would work for us beyond the screen that asks, “Do you want to enable sound?”.

    It’s a real shame as this wiped out about half of the blackjack selection on desktop, although the Felt games worked on mobile and offered some original graphics, smooth gameplay and plenty of interesting side bets to choose from, especially on 6-in-1 Blackjack, where you can stake not only on your own hand, but on six different side bets on every hand, too.


    Live Casino for registered players

    While most of Mr Green lets you play for fun, you’ll need a funded account to access the Live Casino. This seems reasonable enough and is common practice at most online casinos, but it’s worth looking out for the live rooms listed alongside the RNG games on menus elsewhere on the site, so you don’t find yourself coming up against a wall when playing around for free.

    It’s a very strong Live Casino offering, and well worth registering an account to take a look at. Most sites either go with the market leaders Evolution Gaming, or opt for a lesser-known studio or an in-house option. At Mr Green, you have a choice of Evolution live dealers and Mr Green branded rooms, but also live dealers from Extreme’s studios and some NetEnt tables.

    There were no fewer than 42 different live rooms open during our visit on a Friday afternoon, and while this is likely to vary at different times of day and week, it’s a sign of the sheer abundance of live dealer games you can choose from at peak times.


    Get a Reel Thrill with Mr Green slots tournaments

    A couple of Mr Green features are hidden away under slightly cryptic names, and the Reel Thrill tab is one of these. It’s one of the best concepts we’ve seen for slots tournaments, with a new Reel Thrill event starting on a specified slots title every 15 minutes.

    You can play with real money or bonus credit – you just have to wager more than the minimum for each spin to qualify. Once you make 20 qualifying spins, your total winnings are divided by your total wager and multiplied by 20 to give you a score based on your percentage profit.

    So, for example, if you wagered £10 total and won £50, that’s 20 x (50/10), so your score would be 100. In comparison, you might wager much more – say £100 – but only win £200 total, your score would be 20 x (200/100) = 40. This is important, as the vast majority of online slots tournaments just pay out to the player who wagers the most, whereas Reel Thrill offers a genuinely level playing field for members making smaller wagers per spin, too. It’s very impressively designed, and with a new event every 15 minutes, that’s four tournaments every hour for you to compete in around the clock.


    Scoring well at the awards

    Mr Green has always done well at awards ceremonies, with wins dating back well before it got its UK licence. More recent wins include titles for Mobile Operator of the Year and Slots Operator of the Year; more proof that what this casino does, it does well.

    It’s nice to see that Mr Green are proud of every award they win, and you can usually find out more on their blog or press pages each time they add to their virtual trophy cabinet.


    Location-based banking

    One area where the Mr Green FAQ pages are slightly lacking is in the banking options, but there’s good reason for this.

    Rather than list every e-wallet available across Europe like some casinos do, Mr Green keeps it simple: register an account, go to deposit, and you’ll see the banking options that are available in your country.

    For players from the UK, it’s the usual selection of card payments via Visa and MasterCard, direct bank transfers and PayPal deposits, but there should be at least a couple of the main e-wallets to choose from, too.

    Keep in mind that the method you use to deposit will also be used for withdrawals if possible, at least up to the balance of your deposits, and as always in this case, e-wallets will probably have a faster overall processing time than waiting for a bank payment or card withdrawal to clear.


    Hit and miss on fairness

    You should be safe while playing at Mr Green, thanks to SSL security and encryption, but there’s also the question of fairness. The RNG games across the site are independently tested, so you know that they operate randomly, and this means that they should stick to their predicted return to player over the long term.

    It’s a shame there’s no single list of RTP for all games, or certified RTP for each category on the site, especially as Mr Green could quite reasonably just certify its main categories of slots, roulette and blackjack, and cover the vast majority of its titles.

    There is the promise of stated RTP in the help files for individual games, but while there is an A-Z index of help files, most of those tell you to launch the game and check the in-game support documentation. Even some of the help files in the A-Z are broken links, and this is a common theme on Mr Green.

    The software itself generally works fine, with a few glitches along the way, but the supporting web pages on the site are often either out of date or just don’t look like they worked to begin with.

    If you’re looking to check the RTP and you get an error message instead, it’s a bit of a let-down and undermines what we’re sure is a fairly operated casino site.


    Speedy, Simple Support

    When you need support from an online casino, you want round-the-clock service, clear contact details and control over the method of contact used, and Mr Green scores well on all these areas.

    Support is available instantly, 24/7, with a Live Chat option, UK telephone helpline, direct email address and online contact form easily found in the FAQ pages.

    The FAQs themselves are a bit light on detail and it would be good to see more prominence given to responsible gambling here, so it seems if you do need support, you’re likely to have to contact an actual human being rather than find the answer in amongst pre-written FAQs.

    If you prefer the personal touch, though, user reviews of Mr Green’s support are generally very good, especially in terms of the speed of response.


    Green Gaming misses the mark on Responsible Gambling

    If there’s one thing that’s crucial where Responsible Gambling is concerned, it’s clear and effective information and direct support for people who need it. Mr Green has the makings of an effective Responsible Gambling policy, but it doesn’t deliver where it matters.

    For a start, they’ve actually branded the concept of responsible gambling, calling it Green Gaming – there’s really no need to do this and it risks confusing vulnerable members looking for help. The Green Gaming pages are poorly formatted, and a lot of the information isn’t very practical, but is just waffle about how Mr Green take gambling addiction very seriously, and so on.

    When you do finally get to the real support, the links to third-party organisations like GamCare simply do not work, and just reload the help page you are already on.

    Head over to the Green Gaming FAQs page and none of the text is linked, even where it says, “Want to know more?” and “Find out how Green Gaming limits can help you”. There’s even an FAQ about how to help a friend or relative with a gambling problem that just doesn’t have an answer at all.

    It’s a shame because the actual ways to limit your account are very positive and practical: you can limit your total wagers, your total losses and/or your total deposits, and actually, this is an interesting approach as it means you can prevent yourself from wagering more than a certain amount of real cash, while still playing through bonus credit or prize money.

    What should be a very impressive responsible gambling policy just comes across as irresponsible – the tools are there, but there’s no guidance about long-term self-exclusion and too many references to “having fun” and even glossy photos of players celebrating wins, all of which is completely out of step with an appropriate responsible gambling section.


    A plentiful pick of Promotions

    It’s nice to see the Promotions tab given prominence alongside the main game categories – and perhaps the smaller selection of game types leaves space to do this.

    Once you’re on to the Promotions menu, the exact selection will depend on whether you’re logged in and what you’ve already accepted, but it’s generally a pretty good choice.

    Even the welcome bonus gives you three options to choose from to start your ‘Mr Green Adventure’ your own way, and beyond that there’s weekly free bets, free spins, extra cash prizes on specific slots, giveaways and trips to be won, among other things. Even if you’re not yet a member, take a look at the Promotions page and you’re likely to find at least one offer that suits your style of play, as nothing seems to be neglected here.


    VIP by invite only

    Casinos tend to take one of two approaches to their VIP programme. Either you start on Tier 1 the moment you sign up and earn Comp Points to move to higher tiers, or their VIP scheme is reserved only for the highest rollers and big-money members.

    Mr Green take the second route, arguing that they treat all members well without needing to call them VIPs. This means that if you happen to stake enough to attract the attention of the account managers and admins, you’ll find yourself given VIP status, which includes invitations to VIP-only promotions, competitions and giveaways.

    VIP prizes are often experiences – trips, tickets to events and so on – rather than cash or gadgets through the post, so if you’re lucky enough to win in one of these promotions, you could find yourself heading away on the trip of a lifetime with true star treatment.


    Finer Details

    Operator:

    Mr Green Limited

    Established:

    2007

    Related Brands:

    N/A

    Remote Licence:

    Malta Gaming Authority No MGA/CL1/521/2008 (issued 6th January, 2010, renewed 6th January, 2015), MGA/CL1/772/2011 (21/03/12), MGA/CL1/869/2013 (19/07/13), MGA/CL1/1110/2015, MGA/CL1/1086/2015 and MGA/CL2/1085/2015 (22/09/15).

    Gambling Commission Licence:

    000-039264-R-319432-008, issued 1st July, 2015

    Other Certifications:

    TST

    Awards:

    IGA Operator of the Year 2013, 2014, 2015 and Mobile Operator of the Year 2016. Slots Operator of the Year and Best Affiliate Programme of the Year, EGR Operator Awards 2016.

    Head Office:

    Mr Green Limited, Tagliaferro Business Centre, Level 7, High Street, Sliema SLM 1549, Malta

    Parent Company:

    Mr Green & Co AB

    CEO:

    Kent Sander (Chairman of the Board)

    Deposit:

    Visa, MasterCard, PayPal, Neteller, Skrill, paysafecard, Trustly, Bank transfer

    Withdraw:

    Paid back to method used to deposit as standard.

    Avg. First Withdraw Time:

    Once account is verified, up to 48-hour pending period, followed by up to 5 banking days for payment to clear.

    Software:

    NetEnt, NextGen Gaming, IGT, Microgaming, Play'N Go, one or two from several others.

    Software Type:

    Instant play, Mobile app (iOS, Android)

    Security:

    DigiCert SHA2 Extended Validation Server CA

    Support Options:

    Live Chat, Phone, Email, Online contact form (24/7 customer service)

    Support email:

    customerservice@mrgreen.com

    Telephone:

    0203 510 0870


    FAQs


    Conclusion

    Mr Green is a welcoming website that puts the player first, and only slightly misses the fine details. The Responsible Gambling section needs a complete overhaul, as does the A-Z list of help documentation.

    Although there are a few gaps to fill – RNG table games in particular – at least this leaves some room for growth, and Mr Green have the partnerships with plenty of developers to be able to add baccarat or craps overnight if they decide to.

    But where it really matters, they seem to consistently score well. The site, if anything, works even better on mobile than it does on desktop, and this is supported by apps for both of the main platforms. Customer service is rated well, with clear contact details, and the awards speak for themselves.

    Overall, it’s unfortunate that the gaps and glitches detract from the overall perception of what is otherwise a very strong brand.