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Kaboo Casino Review

tom
Author:

tom

Published:

13 Jun 2018

Verified:

10 Dec 2018

Rating:

4.5

Kaboo ports players to a parallel universe where they will find Missions, Relics, and more than 750 blockbuster slots, table and live casino games. The operator has created a unique brand, voice and style, providing an immersive and entertaining experience to its players. It excels on mobile, and has nailed customer support. It has an innovative rewards scheme, and also offers tournaments for those who enjoy a spot of healthy competition. Kaboo may be set on another planet, but, in reality, it is one of the best online casino experiences available to UK players.

Kaboo Casino Specs

Available at Kaboo Casino Certified Game Payouts eCOGRA Randomness Certifications
Casino
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Roulette Games
97.30%
Blackjack
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Live Dealer
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Blackjack Games
99.45%
Roulette
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Instant Win
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Baccarat Games
98.77%
Video Poker
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Bingo
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Video Slots Games
96.00%
Lottery
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Video Poker Games
99.56%
Sportsbook
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Poker
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Financial
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At A Glance

  • Players transported to another planet where Missions and Relics await
  • Monster portfolio of 750 slots, table and live games from top developers
  • Flawless mobile offering across in-browser and native play
  • Innovative rewards scheme that sees players level up and earn Relics
The Good

  • Intergalactic theme that immerses players in a new and exciting world
  • Innovative rewards scheme where players level up and earn Relics
  • Missions and tournaments available
  • Sleek mobile offering with more than 450 games

The Bad

  • No telephone customer support
  • Player funds segregated at the “basic” level
  • Welcome bonus not extended to Skrill and Neteller deposits
  • Limited number of promotions

Ratings

Awards

0.0

Game Variety

4.5

Game Quality

4.5

Promotions

4.0

Loyalty Programme

4.5

Withdrawal Speed

4.0

Responsible Gambling

4.0

Overall

4.5

    A (Not So) Long Time Ago

    Kaboo takes players to another planet; they will sense the intergalactic vibe the second they touch down on the homepage. The casino is set against a dark, rocky backdrop, with flashes of neon blue, purple, and white resembling the flight deck of a galaxy-exploring spacecraft. If there was any question Kaboo takes inspiration from science fiction, its “Missions” and “Relics” will put those doubts to hyper-sleep.

    Back on planet earth, Kaboo is operated by Betit Operations Limited and is licensed by the Great Britain Gambling Commission only – so no additional licensing authority. Betit was acquired by the Gaming Innovation Group (GIG) in 2016 for a total sum of €54m. GIG is a pioneer of the new breed of lifestyle sites, and also runs the popular Thrills, SuperLenny, Guts, and Rizk online casino brands. 

    Kaboo only launched in 2015, but sets the standard for modern casino design. It is more than just a place where players can access slots, table and live dealer games. It is an experience – on an almost-cinematic level – with animations and videos immersing players in the adventure it has created for them. Navigating the Kaboo universe is intuitive, with clear menus – Games, Live Casino, Missions, Relics.

    The same goes for player accounts; options such as how players receive marketing collateral can be switched on and off at the click of a button, while depositing and withdrawing is equally simple. The sense of space travel is strengthened in the voice it uses to communicate with players. Once signed up, players receive an email with details of how to “make your journey easier and smoother”.

    Kaboo’s loyalty system comes from another world, too. Players earn points on every wager; points are accumulated and when a certain amount is reached, they level up. Each time a player levels up, they are rewarded with a Relic. Players open their Relic – which starts an animated video sequence – to unlock one of four items: the jackpot, cash, credits, and bonuses.

    The operator’s ethos is very much about immersing players in a parallel universe. It is more than just an online casino, it is a destination where everything has been designed and developed to work around a science-fiction theme. It does this incredibly well, but is more than just style over substance – its portfolio contains more than 750 blockbuster slots from most of the major suppliers. So, sit back, buckle up, and hold tight for the Kaboo ride.


    The Population

    Planet Kaboo is inhabited by more than 750 slots, table and live casino games. NetEnt is the dominant supplier, but content from the likes of Microgaming, NYX Gaming, Scientific Games, IGT, Quickspin, Play’n GO, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, and ELK is also available. It is a vast library, and one that is constantly updated with new titles.

    Players can access long-standing chart-toppers such as Gonzo’s Quest, Starburst, Big Bad Wolf, Book of Dead, Immortal Romance, Thunderstruck, and Merlin’s Millions. In addition to original games, players will also find a solid range of branded titles such as James Dean, Psycho, Guns N’ Roses, and Playboy, as well as hero slots Justice League, Batman, and Green Lantern.

    For those who like the thrill of massive and epic wins, Kaboo offers 16 jackpot slots, some of which are networked. This includes big-hitters Mega Fortune, Mega Moolah, Hall of Gods, and Divine Fortune, as well as Cosmic Fortune, Holmes and the Stolen Stones, and classic slot, King Cashalot. The former list of games offers jackpots of more than £1m, while the latter tends to be in the tens and hundreds of thousands.

    The sound of cards being swiped across the felt, or the ball rattling round the roulette wheel is more appealing to some, and Kaboo offers a chunky portfolio of 50 table games. This includes blackjack, roulette, video poker and baccarat (Punto Banco), with variants such as Vegas Strip, Spanish, and Double Exposure blackjack, and French, American, and Double Bonus Spin roulette.

    Kaboo has a separate Live Casino lobby, which features more than 50 games powered by NetEnt and Evolution Gaming. It is a comprehensive offering, with live games available across blackjack, roulette, baccarat, poker and live money wheel via Evolution’s new Dream Catcher title. There are plenty of variants up for grabs, too, including Immersive, French, and Speed roulette.

    In addition, Dragonara Roulette is streamed live from the Dragonara Palace Casino in Malta, porting players to the heart of the action taking place on the gaming floor. For those who prefer blackjack, Paris, Common Draw and VIP tables are available. It is an impressive lobby, and allows Kaboo to stand out from its rivals as something of a live casino specialist.

    Given the vast number of games stocked, Kaboo has had to devise a logical way of organising them. This has been done through smart categorisation; the game lobby has several categories: Last Played, New, Slots, Jackpot, Live Casino, Other Games, but also lists titles by supplier. This saves a lot of scrolling for players who know the developers they prefer. There is also a powerful search tool that makes navigation even easier; players can type in keywords – Vikings, Gems, Wheel – or the specific game they are looking for. Additional filters can be added to the search, such as Dropping Symbols and Both Ways. It works very well, and allows players to find the games they love, as well as new titles based on their preferences.


    The Device

    Kaboo may take its players on a journey to another planet, but once there it still wants them to be able to access their favourite games while they explore. As such, the online casino has been fully optimised for play on smartphone and tablet devices. It can be accessed via in-browser and native application – with both offering a smooth and sleek experience.

    The operator’s mobile portfolio is not quite as substantial as its mothership variant, but players still have more than 470 games to go at, across all the same categories. There are 11 live dealer games, including blackjack, roulette and live money wheel. All things considered, it is one of the largest mobile game portfolios available to UK players, and overshadows that of established brands like Paddy Power and bet365.

    Kaboo has maintained its brand, voice and style on mobile – the game lobby benefits from the same dark and brooding background, with flashes of neon blue, purple and white maintaining the intergalactic vibe. The mobile site and the app are easy to navigate, and use the same game categorisation and layout as desktop. Players can also search for games by keyword and name, with the same filters offered.

    When playing on mobile, we found games were quick to load and ran seamlessly regardless of browser – we played in both Google Chrome and Safari (on iPhone), and via the app. Games can be played in portrait and landscape mode, and some of them offer the option to switch between right-handed and left-handed play; so no worries about fumbling your phone and dropping it on the floor.

    Kaboo offers some neat features, such as a Continue Playing tab that pops up at the bottom of the page once you have exited the game. Customer support has been extended to mobile, too, so players can speak with mission control via live chat (which loads in a separate window) or email. Account details are remembered across all devices, making it quick and easy to deposit and withdraw. In addition, the operator’s Relics rewards scheme is offered via mobile, as is its Missions and tournaments. All told, it is a very impressive mobile proposition and extremely hard to fault. There is virtually no difference between in-browser and native application play, or between mobile and desktop – other than the smaller game portfolio on the former, which is to be expected.


    Relics to Collect

    Kaboo’s loyalty scheme is based around players earning Relics – gift boxes that are rewarded when players level up, or when they complete a Mission. Each Relic contains a selection of prizes, and players are guaranteed to win one of them. When players earn a Relic, they receive a notification in their inbox and a red dot appears on the Relic tab at the top of the page.

    When players click to open the Relic, a short animation starts. The Relic – a carbon black ball with symbols on it – lights up and opens, with the player then ported inside where the available prizes – Jackpot, Cash, Credits, Bonus – flash before them. One of them is selected at random. Players earn Relics by levelling up based on points earned on every wager, and progress is tracked on a bar at the top of the homepage.

    The prizes inside the Relic are as follows:

    Jackpot: it is hard to hit, but players that do earn big cash prizes. While we were reviewing Kaboo, it was £1,000.

    Cash: cash is sent directly into the player’s account. Amounts vary from £2 up to the £1,000 jackpot.

    Credits: credits can be used to buy free spins in games. This is done via a separate Credits page.

    Bonus: bonus money that can be wagered on any game. Be aware that this comes with a 20x wagering requirement.

    Relics are only available for 72 hours after they have been rewarded, so players need to keep an eye on their Relic tab. The prizes inside the Relic also change on a regular basis. Jackpot winnings and cash are treated as such, and have no wagering requirements. But winnings from Credits transferred to free spins are treated as bonus money, and have a 20x wagering requirement.


    Your Mission

    Players who land on planet Kaboo are given Missions to complete. They can be accessed by clicking on a separate tab at the top of the homepage. They change regularly, but while we were reviewing the site the task was to enter the bonus round twice on a choice of three games – Hook’s Heroes, Jack and the Beanstalk, and Spiñata Grande. The reward for completing the mission was 10 credits.

    Under the Missions tab, players can also access available tournaments. At the time of review, it was the Blood Suckers Tournament – players go head to head across two games (Blood Suckers, Blood Suckers 2) and for every spin made (min £0.4 wager), they earn a point on the leader board. Cash prizes are paid down to 10th place, while players in 11th-100th enter a raffle to win one of 50 Relics.

    Cash prizes are paid out as follows:

    1st: £1,000
    2nd: £400
    3rd-5th: £200
    6-10th: £100

    The Missions and tournaments tap into the achiever that lurks inside all of us, and add an additional level of excitement to slots play. Of course, it must be remembered that tasks and competitions are there to encourage you to wager more, so always keep tabs on your play and do not get too carried away with trying to climb higher up the leader board.   


    Welcome Package

    Kaboo offers its players a generous welcome package, which is spread over their first two deposits. Once their account has been registered and activated, players receive a 100% bonus on their first deposit up to £50 (min. £20 deposit) plus one Relic. Their second deposit is then boosted by 50% up to £50. The bonus comes with a 40x wagering requirement, which must be played through within 30 days.

    It is worth noting that the welcome bonus is not extended to those depositing via Neteller or Skrill, unfortunately.


    Kaboo Currency

    Kaboo Casino may exist in a parallel universe, but the Great British pound is still legal tender. All the main deposit methods are available – Visa, MasterCard, Maestro, Trustly, Skrill, Neteller, paysafecard and bank transfer – which can also be used for withdrawals, except paysafecard. The minimum deposit is £10, with the different maximums for each method set at:

    Visa: Max. £1,500 (No Fee)

    MasterCard: Max. £1,500 (No Fee)

    Maestro: Max. £1,500 (No Fee)

    Trustly: Max. £8,000 (No Fee)

    Skrill: Max. £4,000 (No Fee)

    Neteller: Max. £4,000 (No Fee) paysafecard: Max. £200 (Fee 5%)

    Jackpot.co.uk is against operators charging fees on player deposits, but it is something a lot of the newer online casino sites do. That said, Kaboo swims against the tide by only charging fees on paysafecard. For it to be awarded full marks for payments, however, it should look to remove this levy as soon as possible. The addition of PayPal as a deposit method would also help improve its score.

    Maximum daily withdrawals are set at £50,000 unless a higher amount is agreed with Kaboo by prior arrangement. Progressive jackpot wins of over £200,000 are independently verified, and receiving them can take up to 30 days. The operator keeps player funds in a separate account to operational funds, but it is only compliant with the Gambling Commission’s requirements at the “basic” level.


    For your Safety

    Kaboo wants to ensure all its players have a safe and fun journey while embarking on its Missions and spinning the reels. As such, it has set several protocols in place to ensure players remain in control of their wagering. There is the option to set reality checks every 15, 30 and 60 minutes, as well as the standard deposit, wagering, loss and session limits. These can be updated via the player account. 

    There is a separate responsible gambling page where players can access information and advice about problem play, and how to manage their wagering activity. Kaboo also works with several gambling charities – including The National Gambling Helpline, The Responsible Gambling Trust, and Gamblers Anonymous – with links to, and contact information for, each.

    When it comes to game fairness, Kaboo says its random number generator is regularly tested by independent third-party testing houses, and it also provides information regarding the theoretical return to player (RTP) for every single one of its 750+ games – some are found within the game itself, others are listed under its Game Fairness section.

    As required by the Gambling Commission, Kaboo has appointed an Alternative Dispute Resolution (ADR) body, in this case Independent Betting Adjudication Service (IBAS). Players with a complaint should first log it with customer support, who will carry out their own investigation and reach a proposed resolution. If the player is not satisfied, they can then log it with IBAS.

    IBAS will carry out their own inquiry into the matter, and reach their own conclusion and proposed resolution. This is usually final, but if players are still not satisfied they can take the issue to court. Complaints should not be logged with the Gambling Commission unless it relates to a more serious matter, such as underage play or fraud – in that instance, the regulator should be notified.

    When it comes to protecting player data and financial transactions, Kaboo uses an SSL encryption. This means information and payments are protected from the risk of hacking or fraud, so players can share their details and deposit and wager safe in the knowledge their data is secure.


    Greetings

    Kaboo has a dedicated customer support team to greet you when you enter the casino. They can be engaged via live chat or email, but not telephone. Live chat is the fastest and most efficient way of resolving your issue. The agents we spoke to were incredibly friendly, knowledgeable, and thorough in their approach to responding to questions and answering our queries.

    Live chat works on both desktop and mobile; on the latter, is it particularly intuitive and easy to operate. The addition of telephone support would be nice, particularly for players with more complex problems that require the human touch – disputes over prize pay outs, sensitive account issues, etc. But, for all other matters, live chat and email ensure players remain connected to the brand.


    Finer Details

    Operator:

    Betit Operations Limited

    Established:

    2015

    Related Brands:

    SuperLenny.com, Thrills.com, Betitgroup.com

    Remote Licence:

    N/A

    Gambling Commission Licence:

    39482

    Other Certifications:

    N/A

    Awards:

    N/A

    Head Office:

    Central North Business Centre, Level 5, Fawwara Lane, Sliema, SLM 1670, Malta

    Parent Company:

    Gaming Innovation Group

    CEO:

    Robin Reed

    Deposit:

    Visa, MasterCard, Skrill, Neteller, Trustly, paysafecard, Bank transfer

    Withdraw:

    Visa, MasterCard, Skrill, Neteller, Trustly, Bank transfer

    Software:

    NetEnt, Microgaming, Quickspin, Big Time Gaming, Play’n GO, ELK, Red Tiger Gaming, Yggdrasil Gaming

    Software Type:

    Instant play, mobile

    Security:

    SSL encryption

    Support Options:

    Email, live chat

    Support email:

    support-en@kaboo.com

    Live chat:

    24 hours a day, seven days a week

    Telephone:

    N/A


    FAQs


    Conclusion

    Kaboo delivers a truly unique experience to its players. It has adapted the science-fiction genre to online casino, and created an immersive and engaging environment in which to play slots, table and live dealer games. The attention to detail is incredible, from the dark, brooding background to the flashes of neon blue, purples and whites that look like the control panel of a spaceship.

    But Kaboo is more than just a cinematic masterpiece. Under the hood it is a very sophisticated and sleek online casino, with one of the largest portfolio of games available to players in the UK. With more than 750 titles from the likes of Microgaming, NetEnt, NYX Gaming, Yggdrasil Gaming, and Red Tiger Gaming, players have plenty of variety and choice.

    Its Relics rewards system is a stroke of genius, and clearly takes inspiration from the world of video games. It will appeal to younger players; those used to working their way through levels by completing tasks to unlock rewards. More seasoned players may be wary of this structure to begin with, but they should certainly give it a try; levels are cleared quickly with big rewards and prizes up for grabs.

    For a new online casino, Kaboo offers a near-faultless experience to players. The only real niggle is that customer support is not offered via telephone, and player funds are only segregated to “basic” Gambling Commission requirements. But these really are minor things. In short, Kaboo not only takes online casino play to another planet, it takes it to another level.