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Genting Casino Review

tom
Author:

tom

Published:

16 Jul 2018

Verified:

16 Oct 2018

Rating:

3.5

"Genting Casino is a reasonable online presence for a brick-and-mortar brand, and the Playtech software offers good-quality games with live dealer rooms too."

Genting Casino Specs

Available at Genting CasinoCertified Game PayoutseCOGRA Randomness Certifications
Casino
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Video Slots Games
96.18%
Blackjack
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Live Dealer
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Slots Games
95.94%
Roulette
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Instant Win
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Table Games
97.26%
Video Poker
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Bingo
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Video Poker Games
98.45%
Lottery
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Card Games
97.33%
Sportsbook
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Asian Games
85.09%
Poker
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Side Bets
77.73%
Financial
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Live Casino
98.00%

At A Glance

  • Sweet and simple online casino, live casino and sportsbook.
  • Powered by Playtech software.
  • Connections with brick-and-mortar Genting clubs/casinos.
  • Limited choice of deposit methods.
  • Mobile-friendly website but needs an Android app.
The Good

Playtech software, mobile-friendly site, links with brick-and-mortar Genting clubs.

The Bad

No Android apps, confusing Responsible Gaming policy, VIP rules could be clearer.

Ratings

Awards

2.5

Game Variety

4.0

Game Quality

4.5

Promotions

3.5

Loyalty Programme

4.0

Withdrawal Speed

4.0

Responsible Gambling

3.5

Overall

3.5

    A brick-and-mortar brand with sporting credentials

    Genting Casino is the online presence of Genting Casinos UK, who also operate over 40 brick-and-mortar casinos and gaming clubs up and down the country.

    The group’s main physical presence is in London, but their head office is in Birmingham, and it’s here where you’ll find some of their most significant operations. These include Genting Arena, which since 2015 has been the venue for the BBC Sports Personality of the Year Awards.

    Genting Casino are also former shirt sponsors of Aston Villa, with that deal ending in 2013.


    Bespoke twists on brand-name software

    The main Genting Casino software is powered by Playtech, and, as always, that means you can have some confidence about the games you’ll be able to choose from and how well they will work.

    It’s also good news for bonus hunters – as Genting are an independent group in their own right, you should be able to capitalise on any welcome bonus without worrying that your existing membership on other Playtech-powered online casinos might invalidate the T&Cs.

    Live dealer rooms are by Evolution Gaming, and there’s a nice touch here, as VIP members can access live rooms that have been dressed specially to look like the interior of Genting’s Crockfords casino. See the section on live rooms below for more details on this.


    More of a hit than a miss on mobile

    There are positives and negatives to the Genting Casino mobile experience, with an iOS app but no native app for Android devices. There is a Genting app for Android, but it’s designed for hotel bookings rather than for casino play, so don’t expect to see slots and table games if you download it.

    So, how do you play on Android? The answer is simple and redeems the lack of an app – you can just go to the website at the usual URL and it will automatically load a mobile-friendly version of the page with all of the usual options to log in, manage your account, and play the same familiar games.

    With mobile devices becoming increasingly able to support complex and interactive websites directly in the browser, there’s really no need for an app, and on balance that means Genting Casino still comes out on top for mobile players.


    Instant play and download options

    It’s easy to get started quickly at Genting Casino, and if you scroll to the very bottom of any page on the site you’ll find a full list of games to choose from, or you can navigate through the graphic menus to find the one you want.

    There’s a stand-alone casino client to download and install if you prefer not to stream individual titles, but the Playtech software should mean games start almost instantly and run seamlessly within the site.

    As mentioned above, there’s also an iOS app to download for mobile players, but the main casino website is responsive to mobile devices too, which means no worries about installing an app at all in order to play from most modern mobile handsets and tablets.


    Find the slots you want

    If you don’t already know which slots game you want to play, there’s not a lot of help in the Genting Casino menus, and you’ll have to click the More Info link on each individual game for a description of it.

    There are menus for new games, jackpots, and so on, but no instant preview of how big the jackpots are, and no way to play for free without creating an account and logging into the site.

    Compared with some other online casinos, it’s not as useful as it could be – there’s nothing wrong with the games, there’s just a lack of immediate info about the number of reels, pay lines, features, and so on. Having said that, if you’re familiar with Playtech’s software, your favourite slots title will probably be on Genting Casino anyway, and if you do know which game you want to play, the menus are streamlined enough to get there quickly and easily.


    A decent choice of progressive jackpots

    The Jackpot Slots page gives you a choice of around a dozen big-money and progressive jackpot titles, and again the Playtech software is a bonus here as it means the mega jackpots are drip-fed by a percentage of all the stakes from participating casino sites across the internet.

    Again, it’s a shame the menu doesn’t give you an immediate preview of exactly how big the jackpot is on each game – and you’ll need to be logged into a full valid account in order to launch the software – but other than that it’s a reasonable selection with some good-sized prizes to be won.


    Plenty of Roulette tables

    Click Online Casino and then Roulette for a menu of just the roulette table games – we counted 15 different sets of rules to choose from during our visit, and that’s not including the live casino rooms or the Crockfords VIP live casino.

    There’s the usual French, European, and American roulette wheels, 3D versions and bonus editions, and while it felt awkward having to click More Info to find out the details of specific slots titles, here it’s a very streamlined way to check the full rules and description of each roulette variation without having to leave the main menu.

    Of course, there are also the live casino roulette rooms to choose from, and these bring the usual Evolution Gaming interactivity and real-world casino experience to the site as you might expect.


    Blackjack and Video Poker

    Along with the roulette tables, you’ll find a selection of blackjack, video poker, and baccarat games to choose from. Genting stop short of offering a full head-to-head poker room – instead sticking to RNG poker games – while in the live dealer rooms, it’s player versus house.

    Full poker tables and tournaments would be an excellent addition to a site with real-world casino connections, but with five different varieties of blackjack and 14 video poker games, it’s not a bad RNG selection to start with.


    A VIP live dealer experience

    The live dealer experience at Genting Casino offers everything you’d expect from Evolution Gaming, with fully trained table hosts and live HD video streaming from the studios in Riga, but for VIPs there’s an exclusive extra option.

    This is a second separate live casino that uses the Genting-owned Crockfords brand name. It’s meant to reproduce the high-roller gambling experience you would get in the brick-and-mortar Crockfords casino, and although the choice of games is basically the same, the look of the studio is a closer match for the real-world Crockfords, and it’s a nice touch to create something for members of the club to recognise when they play online.


    More chances to win in tournament play

    Thanks to its links with brick-and-mortar Genting Group casinos, there are tie-ins with real-world poker tournaments, but on the website itself, you’re more likely to find a slots tournament running via the Your Offers page. This could be as simple as a wagering race – stake somewhere in the top 100 total amounts on slots over the course of the month, and win bonus credit, free spins, or gift vouchers.

    As with other promotions, keep one eye on the Your Offerz page and you’ll always be aware of any new tournament-style bonuses to play for, or whether there’s a leader board of current scores to take a look at.


    Very Important Payments

    The payment options at Genting Casino are minimal but cover the basics, with credit and debit cards being the main ways to pay in. You can also arrange to pay cash in person at a brick-and-mortar Genting club or casino, or to collect a withdrawal in person too. With nearly 50 venues nationwide, it’s not a bad option.

    To use Skrill, you’ll need to be a Genting Black Gold member – one of the upper VIP tiers on the site – so this isn’t a casino for e-wallet users to join unless you’re planning to ramp up your VIP level very quickly.

    Withdrawal times are reasonable, with a 3-4-day processing period on card withdrawals, and the usual rules about withdrawing via the same method you used to pay in apply. If you deposit using a credit card even once, you will not be able to withdraw in person at a casino or club ever again, so stick to debit cards or in-person payments.


    TST-tested fairness

    You’ll find the theoretical RTP percentages listed on the Responsible Gaming page, under Theoretical Payouts, and it’s good to see that these are broken down into individual game categories, with maximum, minimum and average RTP rates for each category.

    Independent testing is carried out by TST, who have also certified the random number generator used on Genting Casino. It would be great to see RNG testing for specific categories of games just for a bit of extra confidence, but that’s not really necessary if TST are satisfied with the site as a whole.


    Support says, ‘don’t call us, we’ll call you’

    Genting Casino scores well on customer support in some ways, but miss the mark in others. Overall, it’s a reasonable service – there’s live chat when you need to get in touch instantly, and that alone should be enough to make any enquiries.

    Unusually, the direct email address for support is clearly listed on the website too, rather than being hidden behind a contact form, and it’s great to see this – more online casinos would do well to make their contact details plainly visible.

    It’s unfortunate that if you want telephone support, there’s no number to call. Instead, you have to lodge a live chat enquiry and ask for a call-back. The site says this is to save your telephone bill, but it’s a pity that having scored so highly for not hiding their email address, Genting Casino shoot themselves in the foot by not having a clear telephone number to call for help.


    Really Responsible Gaming?

    Responsible Gaming at Genting Casino includes several short and long-term exclusion options, from temporary account time-outs to completely blocking your own access to the site for several months.

    In this respect, it’s definitely fair to say Genting are doing their bit to keep customers safe, but the Responsible Gaming page itself could be better – it starts by saying “it is not uncommon to overspend your budget some of the time”, which almost sounds like an excuse for self-discipline failures.

    The information on the page covers setting deposit limits and session reminders, promoting mobile apps about online slot machine strategy, and the theoretical RTP on the games – not all of which really seem to fall under the usual heading of responsible gaming, and risks diluting the message that “when the fun stops, stop”.


    Remember to check Your Offers

    Click Your Offers at the right-hand side of the menu bar (or on the mobile-friendly dropdown menu) and you’ll get a list of the latest promotions that apply to your account. There’s no real reason why they’re not just called Promotions, so don’t forget to check this page regularly to see what’s available to you.

    Typical promos include deposit match bonuses, cashback offers, tournaments on certain games, and the four-times-weekly Mystery Card Bonus, which pays out one of 20 £10 bonuses if the Mystery Card is dealt to a live blackjack player who has staked £10 or more on the hand.


    From Genting Points to Genting Black

    The Genting Casino loyalty scheme can be confusing at times, although there are some decent bonuses to get out of it.

    The main problem is its complexity – you start earning Genting Points from the moment you join and make your first wager, and these are like any other casino’s Comp Points.

    Table games and video poker pay 1-2 points per £100 wagered, while on slots you get 10 points per £100.

    Make it to the heady heights of VIP level 8, though, and you lose your eligibility to collect Genting Points and instead move on to a separate bespoke loyalty scheme.

    Alongside all of this, if you deposit £1,000, you can join the Genting Black scheme, with a weekly deposit match bonus, twice-monthly returns on losses (up to 13% and paid automatically) and other offers based on the number of Genting Black Points you collect.

    It’s all designed to recognise and reward regular players and high-rollers, but it feels a bit too complicated – and you’re probably best either leaving it for the software to tell you your current VIP level, or contacting support via the live chat for a clearer explanation of how it all applies to you.


    Finer Details

    Operator:

    Genting Casinos UK Ltd

    Established:

    2010

    Related Brands:

    40+ brick-and-mortar casinos in the UK: Genting Casino, Genting Club, Crockfords, Colony Club, Maxims Casino Club, The Palm Beach, Cromwell Mint.

    Remote Licence:

    UK No 537

    Gambling Commission Licence:

    000-000537-R-103205-013, issued 01/4/2017

    Other Certifications:

    TST testing of RNG and RTP.

    Awards:

    Compliance Officer of the Year (George McCann), 2017 Gambling Compliance Global Regulatory Awards.

    Head Office:

    Genting Club Star City, Watson Road, Birmingham, B7 5SA

    Parent Company:

    Genting Berhad (Malaysia)

    CEO:

    Lim Kok Thay

    Deposit:

    Credit/Debit Cards (Maestro, MasterCard, Visa), Skrill (ONLY for Genting Black Gold level members), in-person deposits at Genting brick-and-mortar casinos in the UK.

    Withdraw:

    Withdrawals are made back to the method used to deposit where possible. Funds can be arranged to collect in person in Genting clubs/casinos in the UK.

    Avg. First Withdraw Time:

    Approx. 3-4 days.

    Software:

    Playtech, Evolution Gaming

    Software Type:

    Download, Instant, Mobile Site, iOS Mobile Apps (Casino, Betting)

    Security:

    GeoTrust Inc.

    Support Options:

    Live Chat, Email, Telephone

    Support email:

    support@gentingcasino.com

    Telephone:

    Request a call-back via live chat


    FAQs


    Conclusion

    Genting Casino is quite clearly designed to offer an online casino to members of the group’s real-world clubs, and, as such, the range of games isn’t quite as big as on some rival sites. That does mean you can get a welcome bonus without worrying about whether the website is part of some larger group of other sites where you already have an account – this can sometimes exclude you from claiming bonus credit.

    Instead, you get a decent combination of standard Playtech software and bespoke tweaks, like the VIP Crockfords live dealer rooms from Evolution Gaming’s studios, and that goes some way towards making up for the slightly restricted choice of titles.

    It’s also interesting to see the option to deposit and withdraw in person at a Genting club or casino, and again that means this is one website that has more to offer if you’re a real-world club member.

    The weak points are in the fine detail – the VIP scheme seems far too complex, when a simple three-tier structure with perks for high-rollers would probably do the job just as well, the Responsible Gaming page strays into promoting strategy apps, rather than referring compulsive gamblers for counselling, and the Jackpot Slots page would be better if it gave a preview of how much the jackpots are worth.

    Having said all of that, they are just the final polishes on a site that is already shiny enough in its own right, with plenty to offer whether or not you’re a member of a Genting casino in the real world.