Home > Casino Reviews > Coral Casino

Coral Casino Review

tom
Author:

tom

Published:

17 Jul 2018

Verified:

13 Nov 2018

Rating:

4.0

"Coral Casino has the broad range you'd expect from a brand that has been around for decades, and it's no surprise that sports betting is still a major part of this site, alongside the casino, live rooms, poker and bingo."

Coral Casino Specs

Available at Coral Casino Certified Game Payouts eCOGRA Randomness Certifications
Casino
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All Games
98.00%
Blackjack
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Live Dealer
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Roulette Games
97.50%
Roulette
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Instant Win
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Blackjack Games
99.00%
Video Poker
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Bingo
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Baccarat Games
98.00%
Lottery
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Craps Games
99.50%
Sportsbook
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Video Slots Games
97.50%
Poker
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Video Poker Games
98.50%
Financial
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At A Glance

  • Household name casino with sports betting, poker room, bingo and live dealers.
  • Brand name software providers including Playtech and Virtue Fusion.
  • Good and transparent loyalty scheme based on how much you wager.
  • Excellent on Responsible Gambling - one of the best we've seen.
  • Flexible in-house payment option in the form of Coral Connect.
The Good

Covers all the main channels: casino, poker, bingo, live rooms, sports etc.

The Bad

Looks a little dated, no free play, full list of RTP would be helpful.

Ratings

Awards

4.0

Game Variety

3.5

Game Quality

4.5

Promotions

3.5

Loyalty Programme

4.0

Withdrawal Speed

4.0

Responsible Gambling

4.5

Overall

4.0

    Brand and history

    Coral is one of the big high-street brands in British bookmakers, and as part of Ladbrokes Coral Group, the company has more than 3,500 betting shops up and down the country.

    The Coral website dates back as far as 1997, when it just gave details about how to place bets on sports over the phone, and has undergone several major changes since then, first linking to Eurobet Casino and eventually launching as Coral Casino in its own right.

    The current casino is generally considered to have launched in 2002, although a more recent milestone came in 2012 when the Playtech software was introduced, and this now powers the RNG games available at Coral Casino.


    Powered by Playtech

    You know what you’re getting with Playtech. You may have played Playtech titles before at other online casinos, and even if not, if you’ve spent time on online gambling forums and reading about the latest award winners, you’ll have seen Playtech mentioned.

    What’s especially interesting at Coral Casino is that pretty much everything is powered by Playtech. Coral Bingo runs on Virtue Fusion, which is a Playtech platform, and even the live dealer rooms were created in partnership with Playtech, giving them a slightly different look and feel from the Evolution Gaming rooms you see at most other online casinos.

    It’s great to see such a well-integrated website, where you can take confidence in all of the different games coming from one of the biggest names in the business.


    Plenty of mobile apps

    Choose Mobile from the website footer for a full list of the mobile apps available from Coral Casino. At last count there were five, and including the different platforms – iOS, Android and Windows – nine different versions in total.

    The main Coral sports and casino app is available for all three operating systems, although it’s the only Windows 10 app Coral produces.

    Coral Vegas and the Coral Connect app are both available on iOS and Android, while iOS has the edge with exclusive access to Coral Poker and Coral Live Casino.

    You can also visit the Coral website from your mobile web browser. It will redirect you to the sports betting homepage by default, but tap on Gaming and then Live Casino and you should still be able to play in live dealer rooms from your mobile, even if it’s not iOS.


    Instant play on desktop and mobile

    Coral Casino has been around for a while so, although the current Playtech version of the site is relatively recent, it still has some of the hallmarks of older online casinos.

    For instance, on the menu bar for the Live Casino page, you’ll see the option to download and install a standalone casino app, which is relatively rare on the newest online casino sites. But there’s no need to install this, just as you don’t have to install the mobile apps mentioned above, and if you’re logged into your account you should be able to play instantly on desktop and via your mobile web browser.

    The only disappointment really is that although the Playtech software supports playing for fun/free, this option seems to be disabled at Coral Casino, so unless your account is funded, the site will prompt you to make a deposit if you try to play any games.


    Slots and scratch cards

    All of your favourite Playtech slots titles can be found on the Slots page. There are plenty of ways to sort the list, from A-Z to jackpot size (more on that in a moment), newest games, most popular, and your own personal favourites.

    Progressive jackpots are shown right there on the menu, making them easier to spot without having to go to the Jackpots page – although that is a very useful page in its own right.

    For instant wins and some of the most unusual games on the site, the Other Games tab is the place to be, and here you’ll find variations on bowling, darts, coin toss, rock paper scissors, and even a penalty shootout.


    A pick of progressive jackpots

    The Coral Casino Jackpots page is easily one of the best ways to approach progressive jackpots, with a dynamic list of all the progressive slots on the site. It shows you exactly how much is in the pot and best of all, you can sort the list according to the size of the jackpot – so if a popular game has just paid out, it won’t necessarily be top of the list offering only the basic reset jackpot, while a title that might otherwise be overlooked can take its rightful place up top.

    The DC progressives including several Batman, Superman, and Man of Steel titles are all present and correct, and Jackpot Giant usually dominates with a multimillion-pound potential payout.


    Keeping tabs on table games

    With 20 variations on roulette and 15 blackjack games, you might think the “minor” table games would be at risk of getting swamped in the menu screen, but there’s no fear of that at Coral, as there are separate tabs for roulette, blackjack and Table Games – but crucially, the last option is reserved just for everything else, and doesn’t list the 35 roulette and blackjack titles, too. This leaves games like craps, baccarat, Red Dog, and sic bo much easier to find on a menu that still offers games numbering into double figures


    A unique take on Live Dealer rooms

    The live dealer partnership with Playtech means the almost ever-present Evolution Gaming rooms are absent here, but you still get the main games covered in good detail.

    The Live Casino includes roulette, blackjack, Hold’em, baccarat and Casino Hi-Lo rooms along with some Coral Casino exclusive tables for roulette and blackjack.

    You’ll need an account to be able to even see the live dealer rooms, but the good news is that you can spectate without having funds in your account, so if you want a preview without making a deposit, you can open an account without paying anything in, and then launch the Live Casino. Obviously, this won’t allow you to wager, but as there’s no play-for-free option across Coral Casino as standard anyway, that means the live rooms are no different than the rest of the site.


    Free-roll tournaments in the poker rooms

    Coral Poker has a selection of tournaments to choose from, so check the Tournaments page to see what’s currently available. As an example, you could expect to see a Thursday night tournament to win free sports bets, high-speed Friday night free-rolls, nightly bounty games and even special tournaments where you can win yourself a bonus for knocking a member of the Coral poker team out of the competition.

    It’s important to note that the Tournaments page lists special events with bonuses and bounties, but for the everyday events, you need to head over to the Schedule page. Here you’ll find 10-15 new tournaments starting every hour – with more at peak times – so there’s always an event just minutes away when you want some head-to-head poker action.


    An award-winning group

    Coral Casino is not a big award-winner in its own right, but it’s part of a group that is recognised widely. Ladbrokes Coral operates brands including Gala Bingo and covers pretty much all of the main gambling channels from online casino and live dealer rooms, to poker and bingo, to virtual sports betting and real-world bookmakers, and in 2017, Ladbrokes was named Best Omni-Channel Solution at the EGR Operator Innovation and Marketing Awards.

    Ladbrokes also took the Innovation in In-Play title while Gala Bingo scooped three categories at the same ceremony. While in some groups the brands operate very independently, Ladbrokes Coral is much more joined up than most, so despite its massive size, it’s fair to think of all of these awards have a direct relevance to Coral Casino, with its many channels to choose from and its own online bingo rooms.


    Banking options at Coral Casino

    The usual banking options are available, including debit and credit cards, PayPal, and a selection of e-wallets. There’s also Coral Connect, which we’ll look at in more detail below.

    As always, you’ll need to complete verifying your account before you can make a withdrawal, so get that done to avoid any unnecessary delays.

    You also cannot withdraw to a paysafecard, so if you deposit from this method, make sure you have designated an alternative withdrawal method in your account, so Coral know where to send your money (again, you may need to verify this method, so don’t be surprised if you’re asked for extra proof of ID before they will pay out).

    Generally, withdrawals are as fast as you’d get from most other casinos, with requests processed within about 24 hours and little to no further delay on e-wallets. Credit and debit card withdrawals will incur the usual bank processing time of 2-5 working days, so, at most it could be up to a calendar week before the money lands in your account.


    Coral Connect

    Coral Casino is unusual in that it accepts Coral Connect, the company’s in-house payment card solution. This functions much like any other prepaid card, but is accepted online, on Coral mobile apps, and in real-world Coral betting shops. It also offers a fast withdrawal method and keeps your casino and betting balance together in one place, which might help you to keep better track of how much you spend or how much you win.

    Of course, it’s not going to suit everyone to take on a brand-specific payment method, but it has good potential to make your wagering easier to keep an eye on, especially if you like to bet at your local Coral bookies as well.


    Upfront on security and fairness

    If you really want to reassure your members, it’s important not only to commit to security and fairness, but to really shout about it, and Coral Casino does that well. The only thing really missing is an overall RTP certificate from a third party, but as the games are powered by Playtech, it’s still easy to put your trust in the site.

    Individual games state their RTP on their help pages, including how any side bets might affect your expected win rate, and the Support FAQs have one of the best explanations we’ve seen of the difference between theoretical and actual RTPs.

    The site footer has links to resources on fairness and security – including the site’s VeriSign certificate from Symantec – so if you want to find out more about how you are protected while playing at Coral Casino, the information is only a click away.

    The Support FAQs also link to PDF versions of the actual certificates given to Playtech and Virtue Fusion for their RNG software and, again, this all adds up to excellent transparency on some of the issues that are often hidden even at fair and trustworthy online casinos.


    Slipping on support?

    Nobody wants to need customer support, but if you do need them, you want to know for sure that they are there.

    Coral Casino has a long history of positive ratings for its customer support – there’s live chat (only if you’re logged into an account), freephone and geographic landline numbers in the UK, an online contact form, and even a button at the bottom of each page to provide feedback about the website design.

    More recently, the reviews on major online gambling forums have been less positive, though, with representatives of Coral Casino no longer engaging with the community and claims of unhelpful live chats and accounts mysteriously frozen after big wins. A lot of these kinds of claims are common across all online casinos where disgruntled players feel like a legitimate loss was somehow a cheat, but the sudden shift in Coral’s ratings is something to watch out for, and is hopefully just a temporary blip for a brand that has performed well in the past.


    Responsible Gambling that covers all the bases

    If you ever need a directory of all the main gambling support services in the UK, Coral Casino’s Responsible Gambling policy is the place to look.

    Aside from their own account settings to limit deposits and block access, they link out to no fewer than eight third-party helplines and advisory services.

    The Responsible Gambling policy is laid out well on a single page – with sections about setting limits and self-managing your play, self-exclusion, protecting children and getting third-party support – and it even covers some of the methods you can use to protect yourself against excessive losses when playing on gaming machines in Coral betting shops, which is a nice joined-up touch from the largest retail bookmaker brand in the world.


    Omni-channel promotions

    As an omni-channel site – with fully fledged bingo and poker rooms, and sports betting along with the casino and live dealer rooms – there’s a lot to offer in terms of promotions. Coral Casino doesn’t do badly in this area, but they could easily do better.

    The problem is if you only play slots, for example, then there’s not a lot to choose from in terms of promotions. Delve deeper into some of the listed promotions and you find out that they are effectively just adverts for progressive jackpots that are available anyway, or for the standard T&Cs of the Comp Points programme, and not limited-edition bonuses or boosts.

    At any given time, you’re likely to find that the promotions are skewed more towards the sports betting side than they are to the slots and casino games. Again, if the omni-channel offer is the selling point of Coral Casino for you, then that might be exactly what you’re looking for, so this isn’t necessarily such a bad thing.


    Nice and clear loyalty programme

    A lot of online casino loyalty programmes can be very hard to decipher, with obscure wagering requirements to climb the VIP ranks, but Coral Casino’s terms are some of the clearest we’ve seen.

    Coral Priority is the VIP scheme, and to climb through its Bronze, Silver and Gold levels, you need to stake £1,000, £2,000 and £4,000 in a calendar month respectively.

    You also need to hit a certain number of Priority Points; for every £10 you stake, you get three points for sports multiple bets, two and a half for sports singles, two for slots, bingo, and scratch cards, and one for all other casino games. You can check your current deposit amount in your account at any time.

    It’s very clear and simple, and there’s an invitation-only Platinum level for high-rollers and true VIPs. Along with this, there’s also the option to redeem Comp Points for bonus credit, and your redemption rate will be enhanced according to your VIP rank.

    Like other areas of the site, the explanations on the Comp Points and Coral Priority pages are crystal clear, and it’s very easy to see what you need to do to qualify for your next bonus.


    Finer Details

    Operator:

    Coral Interactive (Gibraltar) Limited

    Established:

    2002

    Related Brands:

    Coral is owned by Ladbrokes Coral Group, which operates Ladbrokes, Coral, Gala Bingo, Gala Casino, Eurobet, Betdaq, Sportium, AGT and Stadium Technology Group.

    Remote Licence:

    Gibraltar No RGL 010 & 012

    Gambling Commission Licence:

    000-039071-R-319423-001, issued 1st November, 2014

    Other Certifications:

    Gaming Laboratories International (Playtech RNG games), SQS India Infosystems (Virtue Fusion Bingo)

    Awards:

    Operator of the Year for Gala Coral Interactive at EGR Operator Awards 2015. At EGR Operator Innovation and Marketing Awards 2017: Bingo Marketing Campaign, Innovation in Bingo, Brand of the Year (Gala Bingo); Innovation in In-Play, Best Omni-Channel Solution (Ladbrokes).

    Head Office:

    Suite 711, 1st Floor, Europort, Europort Road, Gibraltar GX11 1AA

    Parent Company:

    LC International Limited

    CEO:

    Jim Mullen

    Deposit:

    Visa, MasterCard, Maestro, Coral Connect, PayPal, Skrill, Neteller, Eco, paysafecard

    Withdraw:

    As above except you cannot withdraw to paysafecard.

    Avg. First Withdraw Time:

    Up to 24 hours, plus 2-5 working days for Debit/Credit cards.

    Software:

    Playtech, Virtue Fusion

    Software Type:

    Instant, Download, Mobile (main app for iOS, Android and Windows 10)

    Security:

    Norton Secured powered by Symantec

    Support Options:

    Live Chat (when logged in), Telephone, Online Email Form

    Support email:

    help@coral.co.uk

    Telephone:

    0800 44 00 11 (freephone), 0208 507 5544 (geographic).


    FAQs


    Conclusion

    Coral Casino looks a bit dated in parts, but for a brand that has been around for as long as Coral, that’s forgivable.

    The Playtech software means once you’re into a game, you get the same modern interaction as you’d see on other Playtech casino sites, and there’s plenty of other reasons to choose Coral.

    The impressive range of channels means your one account gives you access to plenty of different ways to play – not to mention promotions tailored to sports betting, or virtual sports, or other parts of the site. This comes slightly at the expense of the casino promotions, but if you’re interested in the omni-channel offering that’s not really a sacrifice either.

    The slight gaps are forgivable too, for example, the lack of an overall RTP certificate from a third-party consultancy, as again, you can rely on the Playtech software and check games’ individual help pages for details about RTP.

    The biggest negative has to be the recent poor performance on customer support, but it’s hard to tell how much of this is just from disgruntled players who have lost a crucial wager. Ultimately, Coral Casino has plenty to offer overall and with any luck, you won’t need to contact Support anyway.