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Beginner’s Guide

Online casinos have been designed to be easy to navigate, but playing for the first time can be a bit daunting. This step-by-step guide takes you from registration to making your first wager.

    Finding your way in an online casino should be a fairly simple task, after all they’ve been created to be easy to use.

    However, if you want to get more out of your online casino experience, there are a few things that you should be aware of.

    We’ve seen many casino beginners’ guides over the years. As a result, we decided that rather than bombarding you with sentence after sentence of relentless jargon, it’s much easier when the most important information is set out in an easily digestible fashion.

    With this in mind we’ve split up our online casino guide into five sections which can be found below.

    Choosing an Online Casino

    The Legal Issues

    Online gambling in the UK is legal. However, online casinos have to do their part too. Only play at casinos that are licensed by the UK Gambling Commission.

    If you think there’s not much differentiating the various online casinos, sorry to say this but you’re wrong!

    The games on offer, bonuses available, level of customer service and of course the jackpots that can be won all differ. This is just the beginning, with many more details changing from casino to casino. In order to find a casino that’s ideal for you, have a browse through our online casino reviews so that you can make an informed decision.

    Below are a few factors that you should always take into consideration:

    • What are your favourite games? Does the casino that you’re looking at offer them?
    • Would you like to play mobile or live dealer games as well?
    • What sort of bonuses would you like to use?
    • Would you play regularly enough to make signing up for a loyalty scheme worthwhile?
    • How would you like to make deposits and receive withdrawals?

    Once you’ve asked yourself these questions and come up with a few thoughts about which factors are most important to you, simply look for a casino that offers everything you want. Easy peasy lemon squeezy!

    Signing up at an Online Casino

    Now it’s time to register and depending on whether you choose to play in the instant casino or on the download casino (we recommend the download option), the process differs slightly.

    Go to the casino site and click on the ‘Play Now’ button which should be pretty easy to find. Then allow the download to take place by clicking on the buttons you’re prompted to in the pop-ups.

    The registration process is simple. You’ll be asked to fill in your details and we strongly recommend that you do so correctly, as incorrect information can cause problems when you try to withdraw.

    Keeping Private

    Any business should always treat their customers’ details with extreme caution – that’s just good business sense. Fortunately, online casinos are no different and any details that you share with the casinos here at Jackpot.co.uk will be kept completely safe as they all comply with GDPR.

    A typical registration screen at an online casino

    You can expect to be asked for the following details:

    • Country
    • Name
    • Date of Birth (to ensure you’re over 18)
    • Address
    • Email address
    • Phone number

    While you’re here, don’t forget to claim your casino bonus. Casino bonus codes (if they apply for a particular bonus) can often be found on the casino website or in our reviews.

    To make sure that you fully understand the bonuses available to you, have a browse through our bonus guide for everything you need to know – also make sure you understand any terms and conditions tied to the bonus.

    Making a Deposit

    Once you’ve signed up at the casino, unless you’ve claimed a no-deposit casino bonus, you’ll need to make a deposit in order to get playing.

    This can be done using a large number of payment methods as detailed in the casino banking section.

    More often than not you will be asked straight after registration if you want to make a deposit. If not, then don’t fear as you can do so by clicking on the ‘Bank’ or ‘Cashier’ buttons located in the casino lobby or site at any time.

    Once this is done you’ll be presented with your depositing options, select the one that you would like to use and fill in the necessary details. The details required depend on which depositing method that you select. Very often, this is the point where you’ll also need to opt in or enter a code to be eligible for a bonus, as you generally cannot claim a bonus retrospectively. Then all that’s left is for you to choose how much you want to deposit and take advantage of any first deposit bonuses on offer if you so wish. More information about these can be found in our casino bonuses guide.

    All’s Fair in Love and Casinos

    Many moons ago game fairness was an issue as players didn’t trust online games. However, all casino games use a random number generator (RNG) which, as the name suggests, generates a sequence of numbers which are random. These numbers determine the outcome of each game, regardless of whether you’re playing blackjack, slots, video poker or anything else.

    Every casino here at Jackpot.co.uk is fully licensed and independently regulated so you can rest assured that their games are completely fair. If you’re still not sure, check out the payout reports on the casinos’ websites.

    Customer Support

    While the process of signing up and getting ready to play at an online casino is fairly simple (especially if you use this guide), there is help available if you do manage to encounter any difficulties.

    This help comes in the form of trained customer support staff that are usually available 24/7. These days most casinos allow players to contact customer support via live chat, email or free phone.

    All of the contact methods are free and usually provide players with a speedy response. Where available, we’d recommend the live chat option as most casinos will connect you to a staff member quickly without the hassle of holding the line that you get on the phone.

    One more thing, don’t be afraid to get in touch with customer support no matter how trivial your query or issue might be. They’re probably sitting around waiting for someone to help and are paid to give you all the attention you need.

    Casino Tips and Wisdom

    • Take your time selecting an online casino that’s right for you.
    • Input your correct details when asked and keep your username and password safe.
    • Make use of the play for fun option if you haven’t played a particular game before.
    • Check to see which bonuses you’re entitled to.
    • Check the terms and conditions of any bonuses that you choose to take advantage of.
    • Don’t hesitate to contact casino support staff if you have a problem or question.
    • When seeking customer support, use live chat if it’s offered and save a copy of the chat.

    Try Before you Buy

    Online casinos and game sites offer just about every game that you would expect to find at a traditional land-based casino as well as some new games you will only find online. We strongly recommend that before deposing any of your own money you play with fun money. Most casinos call this either ‘Play for Free’ or ‘Play for Fun’. Be sure to play with fun money before making a deposit to hone your skills and get a feel for the games. Once you’re ready, you can take the plunge and deposit real money.

    Claim your Casino Bonus

    Most online casinos offer a bonus to new players on their first deposit. Some casinos offer a few bonuses each month so keep an eye out. While it shouldn’t be your only decision when deciding where to spend your money, it’s nice to try out different games with these bonuses knowing that it’s not actually your money.

    You always have to wager a certain amount of chips before making a cash withdrawal, this is known as wagering requirements. This prevents people abusing the system by depositing money then drawing it straight back out along with the extra bonus money without actually playing. Always check the casino website for full bonus terms and conditions.

    Casinos offering a ‘Match Bonus’ or ‘100% Bonus’ will match your initial deposit with an equal amount of free bonus chips. For example, if you deposit £50, the casino will match your deposit with an extra £50 free giving you £100 to play with. Again, always read the terms and conditions.

    Getting Disconnected Mid-Game

    When playing in Play for Real mode sometimes your connection with the gaming server is lost. When this happens a ‘Communication Failure’ error pops up. If this happens exit the application, restart the application then log back in. Your game state before the failure should have been recorded, if you think your account state looks different contact customer support immediately explaining what happened and they will rectify any problems.

    Why do Online Casinos give away Bonuses?

    Gaming sites are happy to give you the opportunity of trying out their games and seeing how they operate without initially spending too much of your own money. You will find that as a regular player at any of the casinos listed here that you will be included in special promotions and be able to enter all sorts of contests.

    What Casino Games Can I Play Online?

    Almost any! Name any game you would expect to find in a land-based casino and you will be able to find it online. In addition to this there are other games you can play commonly known as instant win games. These instant win games range from slot machines to bingo games and are games of luck rather than skill.

    Game Fairness and RNGs

    Game outcomes at all online casinos are unpredictable and based on statistically random numbers to that the outcomes can’t be tampered with. Random numbers are generated through the use of a random number generator (RNG) which is essentially a Geiger-Müller Tube Detector, which detects minute (and random) changes in natural background radiation. These random numbers are then translated into a card, a reel on a slot machine or roulette ball.

    Is Gambling Online Legal?

    In the UK online gambling is legal if you are over the age of 18.

    Is my Privacy Ensured?

    All sites listed on Jackpot have a Privacy Policy. Always make sure you read this before making a deposit. All sites in the UK will comply with GDPR which adds another layer of safety and security.

    How do I Get Help?

    All casino and gambling sites have some sort of customer support available. Quality 24/7 customer support is a crucial part of a good gaming experience. As most games differ from site to site, it’s important that good customer support is always available.

    Before making your first deposit, put them to the test by sending an email or calling their free phone number and ask them about the bonuses they offer. The quicker the response, the better the site.

    Keep a Record

    Record important information when you register at a casino like: casino name, casino website address, your login name (or number), your password, the amount you bought in for, etc. There is nothing worse than having a casino account and not remembering the password.

    Resetting the password is easy but can be time consuming and your time may be better spent enjoying a few bets on the tables.


    Only gamble with money you can afford to lose so you can still enjoy the game.

    Bonus Terms

    Take a look at the casino’s rules and policies, wagering requirements for bonuses, support (should be 24/7 phone assistance), minimum deposit amount and privacy policy.

    Set Yourself Goals

    Make a goal for your time gambling and only gamble only with the winnings.

    Take it Easy

    Relax, don’t get excited and carried away when you’re on a winning streak by increasing the size of your bets/hands. If you do increase your bets, do it gradually and in a controlled fashion. After all, what goes up fast also does down fast, even faster.

    Time for Bed?

    Don’t play when you’re tired. A simple rule but one often forgotten.

    Don’t Play while Drunk

    An even simpler rule but we’ve all done it at some point and felt the pain later! Beers and chips don’t mix.

    Check the Minimum Wager

    Play only on games whose minimum wager requirement you can afford.

    Be a Good Loser

    If you’re losing, leave the game either after five consecutive losses, or when you have reached your predetermined low limit. The reverse applies, when you’re winning, quit while you’re ahead!