Playtech have announced a major improvement to their live dealer games, which can be enjoyed at sites such as William Hill Casino.
Thanks to the launch of a new Dual Network, the likes of Hills will be able to offer their players a more customised experience depending on where they come from.
The Dual Network will automatically pair up players and live dealers who speak the same native language so, for example, a UK-based Asian player will be able to head directly to a table served by an Asian dealer and receive a tailored customer service experience.
Playtech’s VP of Operations, Shimon Akad, says the new feature demonstrates the company’s “responsiveness to player needs”, and adds that online casinos making use of the new Dual Network will have “a strong competitive advantage” that “allows them to expand their potential market”.
Just last month, Playtech launched their entire portfolio of live dealer games for mobile casinos. This allowa players on the move to enjoy the same exciting range of classic games like roulette and blackjack, as well as new releases including Double Screen Roulette and Unlimited Blackjack as their online counterparts.
To see the new and improved live dealer offering, visit William Hill Casino.