The UK Gambling Commission has been investigating 888 for a while following ‘significant flaws’ in their social responsibility processes.
The investigation has reached a conclusion and the result is that 888 have been hit with a penalty package of £7.8 million!
You can read the full details in the published news from the Gambling Commission here.
The Gambling Commission found that due to a technical issue in the systems of 888, players who had chosen to self exclude from the casino, poker or sports platform were still able to play on the bingo sites.
This issue went unnoticed for quite some time which meant that the affected customers were able to deposit a further £3.5 million into their accounts.
888 had procedures in place for self-exclusion but they were clearly not robust enough.
888 were also pulled up on their inability to spot the visible signs of a problem gambler. The problem was so significant that the customer in question actually spent £1.3 million of which £55,000 had been stolen from his employer.
The player gambled approximately 3 to 4 hours every day on average and was placing a large number of bets. 888 had little interaction with the player in question considering the amount that was gambled and the frequency and this raised concerns about their customer safeguarding.
The chief executive at the Gambling Commission, Sarah Harrison, said:
Safeguarding consumers is not optional. This penalty package of just under £8million reflects the seriousness of 888’s failings to protect vulnerable customers.
The 888 sanction package will ensure those affected don’t lose out, that the operator pays the price for its failings via a sum that will go to tackling gambling-related harm, and that independent assurance will be given to see that lessons are learnt.
£3.5 million of the fine will be used to repay the deposits self-excluded players were abe to make.
£62,000 will be paid as compensation to the company whose employee stole to place bets at 888 sites and the remaining £4.25 million will be given to a socially responsible cause to further tackle gambling-related harm.